Rona Taylor, MSW
Brooklyn,NY
Summary
Results-driven manager with significant expertise in staff management and community engagement. Demonstrated success in project management and training initiatives, leading to increased team productivity and strengthened partnerships. Skilled in implementing innovative solutions and advocating for constituents, facilitating impactful change across various settings.
Overview
18
18
years of professional experience
Work History
Manager
City of New York, Board of Elections
New York, New York
09.2024 - Current
- Manage the operations of the constituent and customer service unit with 30 staff members to ensure effective service delivery.
- Oversee the implementation of new software tools to enhance productivity and efficiency.
- Enforced customer service standards and resolved issues to maintain high-quality service.
- Monitored staff performance and addressed performance issues to support team development.
- Lead team meetings to discuss project updates and strategic goals.
- Maintain up-to-date records of employee attendance, payroll information, and vacation requests.
Program Manager, Community Engagement
Center for Healthful Behavior Change
New York, New York
06.2023 - 03.2024
- Served as primary contact for community and faith-based partners, strengthening partnerships to support program goals.
- Developed relationships with municipal agencies and collaborators, broadening outreach and engagement efforts.
- Oversaw coordination and implementation of inaugural Maternal Health Roundtable at the Center.
- Led regular project meetings to improve communication and collaboration among stakeholders.
Personal Coach
Center for Early Childhood Development
New York, New York
12.2017 - 05.2023
- Assessed client progress and challenges through one-on-one sessions, guiding personalized improvements.
- Collaborated with clients to establish actionable strategies for improvement.
- Developed personalized coaching plans for client needs.
- Supported and motivated clients continuously, enhancing their commitment to personal growth.
- Facilitated workshops on personal development and goal setting, empowering clients to achieve their objectives.
Chief of Staff
New York State Assembly
Brooklyn, New York
01.2014 - 11.2017
- Oversaw daily operations of legislative and district offices, enhancing workflow and service delivery.
- Managed team of five staff members, including interns, to support legislative initiatives and community engagement.
- Produced press releases, newsletters, and op-eds while coordinating social media presence to amplify messaging.
- Established partnerships with community organizations to enhance constituent services.
- Tracked legislative proposals introduced by Assembly Member to stay informed.
- Participated in community meetings to represent Assembly Member's interests and gather feedback.
Social Worker
St. Luke in the Field
New York, New York
05.2014 - 08.2015
- Performed assessments to identify client needs and develop targeted support plans.
- Employed empowerment and harm reduction skills to foster positive interactions with youth.
- Educated clients on social services and community resources for assistance.
- Compiled comprehensive resource lists to facilitate clients' access to essential services. beneficial to clients.
Community Organizer
National Women and AIDS Collective/Ms. Foundation
Brooklyn, New York
04.2008 - 05.2010
- Created toolkit enabling active member contributions to first domestic national AIDS strategy.
- Advocated for women's issues related to HIV/AIDS as representative of NWAC in national policy bodies.
- Authored training materials enhancing NWAC network's capacity for engaging with federal policies.
Education
Master of Social Work -
Silberman School of Social Work at Hunter College - CUNY
New York, NYNew York, NY
Master of Fine Arts -
New York University, Tisch School of the Arts
New York, NYNew York, NY
Bachelor of Arts -
University of California at Berkeley
Berkeley, CABerkeley, CA
Skills
- Staff management
- Constituent Services
- Project management
- Training
- Community engagement
- Group Facilitation
Timeline
Manager
City of New York, Board of Elections
09.2024 - Current
Program Manager, Community Engagement
Center for Healthful Behavior Change
06.2023 - 03.2024
Personal Coach
Center for Early Childhood Development
12.2017 - 05.2023
Social Worker
St. Luke in the Field
05.2014 - 08.2015
Chief of Staff
New York State Assembly
01.2014 - 11.2017
Community Organizer
National Women and AIDS Collective/Ms. Foundation
04.2008 - 05.2010
Master of Social Work -
Silberman School of Social Work at Hunter College - CUNY
Master of Fine Arts -
New York University, Tisch School of the Arts
Bachelor of Arts -
University of California at Berkeley