Ronald Fontes
South Dartmouth,MA
Summary
Team-minded Mailroom Supervisor with an established record of finding the most cost-effective solutions to problems. A highly responsive individual with more than 37 years of experience working in busy mailroom settings. Offering exemplary relationship building, communication and writing skills. Enthusiastic professional with talents in ordering mailroom supplies and ensuring that mail is delivered on time. A proficient Mailroom Supervisor considered a dedicated, collaborative leader skilled in delegating daily tasks and managing special projects.
Overview
38
38
years of professional experience
Work History
Mailroom Supervisor
Shaw's Supermarket
05.1986 - Current
- Streamlined mailroom operations by implementing efficient sorting and distribution processes.
- Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
- Implemented inventory control measures to maintain adequate supply levels for packaging materials and postage.
- Monitored employee performance through regular evaluations, providing constructive feedback for improvement.
- Implemented tracking system for internal deliveries, improving accountability and reducing lost items within the organization.
- Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
- Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
- Handled customer inquiries regarding package status or delivery issues, providing prompt resolutions to maintain satisfaction levels.
- Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
- Adapted quickly to changes in company policies or industry regulations affecting mailroom operations.
- Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
- Actively sought opportunities for continuous improvement within the mailroom, soliciting feedback from staff members and implementing changes as needed.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified mailroom equipment malfunctions and contacted technicians for assistance.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Maintained clean and organized mail room to promote safety and efficiency.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Accounting
Bristol Community College
Fall River, MAHigh School Diploma -
New Bedford Vocational Technical High School
New Bedford, MA06.1998
Skills
- Office Supply Distribution
- Verbal and Written Communication
- High Volume Mailroom Equipment
- Inter-Office Mail Distribution
Timeline
Mailroom Supervisor
Shaw's Supermarket
05.1986 - Current
Associate of Science - Accounting
Bristol Community College
High School Diploma -
New Bedford Vocational Technical High School
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