Ronald Jones
New Rochelle,New York
Summary
Authorized to work in the US for any employer.
Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Site Shift Leader
Allied Universal Protection Services
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Maintained data management and storage systems to protect data from compromise.
Security Guard
Elite Investigations Ltd.
12.2021 - Current
- Operated handheld metal detectors and other surveillance devices to screen individuals entering the facility.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and the general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and on foot.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Oversaw entry and exit of up to 100+ employees and visitors daily
Package Handler
FedEx
09.2020 - 10.2020
- Sorted hundreds of constant flowing packages in a face-paced timing on a conveyer belt
- Assisted warehouse manager during busy periods, developing new skills while boosting warehouse efficiency.
- Used hand-held scanners and physical logs to accurately track over 300+ item movements.
Fueler/cleaner
Swissport International Ltd
09.2019 - 04.2020
- Inspected fueling equipment busses and reported fuel intake for over 30+ busses to operations manager
- Used cleaning, protective and restorative agents to maintain and enhance the appearance of airline busses.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Mixed cleaning solutions, abrasive compositions, and other compounds to clean the interior and exterior of busses.
- Worked flexible hours; night, weekend, and holiday shifts.
Dispatcher
GOLDEN TOUCH
05.2018 - 11.2018
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in an electronic database.
- Directed investigations to verify and resolve customer complaints.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Responded to over 200 daily caller requests with information about assistance and timeframes.
Assistant Park Manager
New Rochelle Parks and Recreation
05.2017 - 09.2017
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources, and presented results.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Library Student Assistant
New Rochelle Public Library
06.2013 - 08.2015
- Maintained fitness in order to move merchandise efficiently and safely.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
- Organized and maintained detailed records on equipment use, materials logs, and circulation activities.
- Kept library shelves and printed materials well-stocked and organized according to the established system.
- Organized returned hundreds of books and materials and assisted with shelving daily.
Education
GED -
West Cop
New Rochelle06.2022
Skills
- Identifying and resolving common customer issues
- Assessing risks, enforcing security standards, and handling complaints
- Tendency to be reliable, dependable, and act with integrity at work
- Team Player
- Professional Demeanor
- Attentive and Observant
- Team Leadership
- Verbal and Written Communication
- Call Center Software
- CCTV Monitoring
- Cooperative Attitude
Certification
- Licensed security officer - october 2021-
Timeline
Security Site Shift Leader
Allied Universal Protection Services
04.2022 - Current
Security Guard
Elite Investigations Ltd.
12.2021 - Current
Package Handler
FedEx
09.2020 - 10.2020
Fueler/cleaner
Swissport International Ltd
09.2019 - 04.2020
Dispatcher
GOLDEN TOUCH
05.2018 - 11.2018
Assistant Park Manager
New Rochelle Parks and Recreation
05.2017 - 09.2017
Library Student Assistant
New Rochelle Public Library
06.2013 - 08.2015
GED -
West Cop
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