Ronald Joseph
General Manager
Hayward,CA
Summary
- Seasoned Customer Associate with five years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
- Successful manager with three years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
- Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Customer Service Associate
Crunch Fitness
San Lorenzo, CA
01.2020 - Current
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
General Manager
Calphin Aquatic Club
Dublin, CA
07.2016 - Current
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed all exempt employee coaching, training and performance improvement actions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Education
Associate of Science - Kinesiology
Chabot College
07.2020 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Complaint resolution
Negotiation
Cross-functional team collaboration
Customer service
Training development aptitude
Staff education and training
Medical terminology knowledge
Receiving support
Good listening skills
Creative problem solving
Performance improvement
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate of Science - Kinesiology
Chabot College
07.2020 - Current
Customer Service Associate
Crunch Fitness
01.2020 - Current
General Manager
Calphin Aquatic Club
07.2016 - Current