Ronald Lane

My roles were wide and varied and included:

• Snow shop manager (winter seasons) and bike mechanic.
• Customer facing sales and service predominantly in our snow and bike divisions but also in footwear, apparel, and rentals increasing our sales to profitable levels.
• Assistant to Director of Snow Services, attending to maintenance and required safety measures of our ski and snowboard rental fleet of 40,000 units.
• Assistant to Director of Facilities, assisting with buildout of seven new stores and helping with our propane exchange program.
• Occasionally assisting our Logistics Manger with inter store inventory fulfillment.
• Creating training and mentoring programs for up and coming generation of new leaders.
• Unofficial COB and store psychologist.

• Trained new employees on proper protocols and customer service standards with a staff of 25.
• Approved regular payroll submissions for employees.
• Assisted with hiring, training and mentoring new staff members.

As with Sports Basement my duties were wide ranging and included:

• Overseeing day-to-day operations of a school with eleven studios, more than 3,000 students and sixteen Head Instructors and thirty to forty assistant instructors.
• Taught at least two classes (primarily Taekwondo but also Judo, Aikido, and Jeet Kune Do) at every studio every week.
• Directed our marketing program both within house as well as directly with community.
• Recruited Head Instructors from three continents.
• Revamped the training curriculum for the USOC in both Taekwondo and Judo.
• Coached three Olympic medalists to the Olympics in Beijing and London.

• Oversaw all aspects of training, leading, and safety regulation for a staff of 100-200 (based on season). Responsible for daily operations in the distribution hub which supplied general and special order inventory to more than 300 B&N and B. Dalton stores in five states.
• Created one of three initial fulfillment centers for B&N's burgeoning ecommerce platform.
• Assisted our buying staff in New York with inventory selections for local authors and local travel books.

Oversaw all aspects of the day to day operations of a retail book selling establishment including:

• Hiring and training all new staff and supervising entire staff included 40-60 full and part time booksellers and nine managers.
• Inventory control and required, as well as, free reign merchandising.
• Adherence to proper cash control management as directed by our accounting division.
• Working with Starbucks liaisons to properly follow health and safety regulations within the in-store cafe.