Ronald Smith
East Amherst,NY
Summary
Results-driven Assistant Store Manager with strong team leadership and operational management skills. Delivers effective customer communication and service while ensuring compliance with standards and regulations. Motivates associates to achieve their best performance and fosters a collaborative work environment.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Store Manager
Runnings
Lockport, New York
09.2024 - Current
- Supported Runnings store operations across sales floor, stockroom, and service areas.
- Supervised associates during opening, closing, and daily retail shifts to ensure smooth operations and optimal customer service.
- Trained team members on customer service and store procedures to enhance team efficiency and customer satisfaction.
- Merchandising of new freight.
- Inventory control and monitoring.
- Contacting buyers and vendors to ensure stock levels and availability of products.
- Reorganized product displays during seasonal resets to align with promotional strategies and improve customer engagement.
General Merchandise Manager
Walmart
North Tonawanda, New York
03.2022 - 08.2024
- Oversee daily operations of all General Merchandise departments including sporting goods, apparel, shoes, hardware, electronics, housewares, seasonal, toys and lawn and garden.
- Opening and closing routines.
- Writing schedules.
- Hiring and interviewing.
- Cash office routines.
- Teaching and training and coaching in the moment for productivity and performance.
Overnight Manager
Walmart
North Tonawanda, NY
03.2021 - 03.2023
- Coordinated freight planning for overnight team, ensuring efficient stocking of entire store.
- Inventory control and labeling of overstock.
- Organization of stock room and receiving.
- Receiving merchandise from vendors.
- Executed recovery and facing processes to maintain organized and visually appealing store layout.
- Managed store maintenance and cleaning to uphold a safe and welcoming environment.
- Opening and closing routines and register check-ins.
Education
Associate of Applied Science - Business Administration And Management
Erie Community College
Buffalo, NY 01.2000 - 01.2003
Skills
- Inventory control
- Retail operations
- Visual merchandising
- Cash management
- Freight planning
- Seasonal resets
- Store planning
- POS systems
- Team supervision
- Team management
- Conflict resolution
- Customer service
- Upselling and cross selling
- Strategic merchandising
- Hiring interviews
- Schedule management
- Operations
- Loss prevention
- Regulatory compliance
- Stockroom management
- Assignment delegation
- Time management
- Stock rotations
- Motivational techniques
- Mentoring and coaching
- Clear communication
- Problem solving
- Flexible schedule
- Flexible schedule
Timeline
Assistant Store Manager
Runnings
09.2024 - Current
General Merchandise Manager
Walmart
03.2022 - 08.2024
Overnight Manager
Walmart
03.2021 - 03.2023
Associate of Applied Science - Business Administration And Management
Erie Community College
01.2000 - 01.2003