Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Henry

Ronald Henry

St Louis,MO

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Inside Sales Representative

Spectrum
St. Louis, MO
04.2024 - 06.2024
  • Developed and executed sales growth strategies.
  • Assisted customers by offering comprehensive information about products, their pricing and availability.
  • Generated sales by proactively reaching out to existing clients and recommending additional products or services.
  • Conducted research on customer preferences and needs to identify new business opportunities.

Order Fulfillment Associate

Amazon
St. Charles, MO
11.2023 - 03.2024
  • Processed incoming orders efficiently in alignment with company protocols.
  • Confirmed order accuracy for efficient shipments.
  • Maintained strict adherence to established protocols in packaging items for delivery.
  • Managed and resolved customer inquiries pertaining to order status and delivery.

Mortgage Loan Processor

Intercontinental Mortgage
St. Louis, MO
03.2020 - 11.2023
  • Maintained timely completion of reports for loan application pipeline.
  • Obtained and verified loan file clearance by addressing underwriting conditions for submission and approval.
  • Reviewed loan paperwork for inaccuracies, making necessary corrections to ensure precision.
  • Enhanced mortgage loan files through the acquisition of property appraisals, surveys, and tax records.
  • Constructed comprehensive loan packages for submission.

Mortgage Loan Processor

PennyMac
St. Louis, MO
06.2019 - 02.2020
  • Performed comprehensive evaluations on loan applications to confirm the correctness of borrower details.
  • Analyzed credit reports to assess eligibility for mortgage loans.
  • Processed loan documents to ensure compliance with federal regulations.
  • Effectively handled customer inquiries about loan status, ensuring high levels of satisfaction
  • Validated fulfillment of loan requirements before distributing funds.

Education

Some College (No Degree) - Information Technology

University of Phoenix
St Louis, MO

Skills

  • Relationship Building
  • Telephone sales
  • Pipeline Development
  • Consultative Sales Approach
  • Persuasive negotiator
  • Attention to Detail
  • Customer Service
  • Lead Qualification
  • Relationship Development

Timeline

Inside Sales Representative

Spectrum
04.2024 - 06.2024

Order Fulfillment Associate

Amazon
11.2023 - 03.2024

Mortgage Loan Processor

Intercontinental Mortgage
03.2020 - 11.2023

Mortgage Loan Processor

PennyMac
06.2019 - 02.2020

Some College (No Degree) - Information Technology

University of Phoenix

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Ronald Henry