Ronda Krier
Ellinwood,KS
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Levi Keenan State Farm
12.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Branch Operations Manager
Enterprise Car Rental
08.2015 - 04.2020
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Education
GED -
Lakin High School
Lakin, KS05.1988
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Policy Knowledge
- Client Retention
- Account Management
- New Client Acquisition
- Policy writing
- Policy Renewals
- Regulatory Compliance
Timeline
Insurance Agent
Levi Keenan State Farm
12.2020 - Current
Branch Operations Manager
Enterprise Car Rental
08.2015 - 04.2020
GED -
Lakin High School
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