Ronel T. Knight
Astoria,NY
Summary
Result-driven Account Manager bringing several years of dynamic and comprehensive management experience in the BPO industry. Recognized for quality-centric drive to deliver excellence. Possess innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
6
6
years of professional experience
Work History
Account Manager
NXT LVL Services (One Up Services)
02.2022 - 03.2023
- Procure over one hundred high demand products for sale on five or more ecommerce platforms weekly.
- Build long-term relationships with customers based on trust, respect and value.
- Manage social media pages, reply to customers and make product related posts.
- Design Ads by utilizing Canva app.
- Connecting with key clients and preparing sales reports.
- Market ads on social media platform.
- Answer client queries and identify new business opportunities among existing customers.
Quality Analyst
IBEX Global Jamaica
04.2019 - 02.2022
- Conduct daily and weekly audits for associates.
- Escalation of associate contacts for policy breaches or non-compliance.
- Provide quality tips to associates.
- Coach and mentor associates.
Customer Service Representative
IBEX Global Jamaica
10.2016 - 04.2019
- Handled inbound and outbound contacts.
- Resolved customer queries regarding deliveries, billing, and orders.
- Updated billing and shipping address deriving from customer requests.
- Liaised with carriers to provide status of deliveries to customers.
Abay Support
IBEX Global Jamaica
10.2017 - 12.2017
- Evaluated and coached associates based on contacts handled.
- Handled escalated contacts.
- Ensured adherence to various aux usage.
- Motivated associates through building professional relationships.
- Assisted with research and applying knowledge from resources.
- Real-time assistance to ensure customer satisfaction.
- Provided feedback to the supervisor regarding the progression of associates.
Education
Associate Degree - Hospitality and Tourism Management
College of Agriculture, Science And Education
05.2023
High School Diploma -
Happy Grove High School
07.2014
Skills
- Excellent multitasker
- Flexible
- Analytical and a quick learner
- Proficient in the use of Microsoft Suite (Word, Excel, and PowerPoint)
- Proficient in the use of CRMs such as Monday, Salesforce, and Microsoft Teams
- Strong team player
- Excellent interpersonal relationship skills
- Capable of working on my initiative
- Advertising design
Timeline
Account Manager
NXT LVL Services (One Up Services)
02.2022 - 03.2023
Quality Analyst
IBEX Global Jamaica
04.2019 - 02.2022
Abay Support
IBEX Global Jamaica
10.2017 - 12.2017
Customer Service Representative
IBEX Global Jamaica
10.2016 - 04.2019
Associate Degree - Hospitality and Tourism Management
College of Agriculture, Science And Education
High School Diploma -
Happy Grove High School