Ronelle Joseph
Atlanta,GA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Hobnob Neighborhood Tavern
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Flanigan's Seafood Bar and Grill
01.2021 - 08.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cocktail Server
MGM Resorts
06.2018 - 01.2021
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Maintained clean and organized bar area.
Education
Associate of Science - Business Administration
Broward College
Fort Lauderdale, FL06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- High volume dining
Timeline
Server
Hobnob Neighborhood Tavern
09.2024 - Current
Server
Flanigan's Seafood Bar and Grill
01.2021 - 08.2024
Cocktail Server
MGM Resorts
06.2018 - 01.2021
Associate of Science - Business Administration
Broward College
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