RONESHIA BROWN
Fort Worth,TX
Summary
Results-driven professional with a strong work ethic and a passion for growth and efficiency. Skilled in enhancing business performance through the application of combined knowledge and skills. Adaptable team player who quickly adapts to different processes to drive company objectives.
Overview
11
11
years of professional experience
Work History
Account Resolution Specialist- Temporary
Payless Power
Fort Worth, USA
03.2024 - Current
- Drafted detailed reports on findings related to delinquent accounts receivable balances
- Identified billing and payment trends in order to minimize delinquent accounts receivable
- Communicated regularly via live chat with external vendors regarding current account statuses
- Assisted customers with navigating webpages for self-service options where available
- Utilized strong analytical skills when identifying solutions to technical problems
Collection Specialist/Accounts Payable Specialist
Masvida Healthcare
Fort Worth, USA
08.2019 - 01.2024
- Formulated strategies to address payment inconsistencies
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Created letters and emails requesting payment from delinquent customers using approved templates.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Secured payments by following up with customers which disregarded promise to pay.
- Initiated legal proceedings against delinquent customers when necessary.
Loan Advisor
Mr. Bill Motors
Fort Worth, TX
09.2018 - 06.2019
- Developed customized financial plans for clients based on their individual needs.
- Monitored customer accounts, including payments, delinquencies, and other activities.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Set up debt payment plans based on client credit, income and assets.
Fraud Prevention Specialist
JPMorgan Chase
Fort Worth, USA
05.2014 - 08.2018
- Worked in call center environment handling manual and automatically dialed outbound calls
- Reached out to approximately 40 account holders daily
- Used probing techniques to determine debtors' reasons for delinquency
- Researched billing errors and discrepancies to initiate corrective action
- Processed debtor payments and updated accounts to reflect new balance
- Prepared summaries of damage, payments, and policy coverage
- Substantiated legitimate claims and denied unjustified claims
- Analyzed information gathered by investigation and report findings and recommendations
- Resolved complex, severe exposure claims using high service oriented file handling
- Researched and analyzed policy contracts to verify proper payment of claims
- Verified insurance claims and determined fair amount for settlement
Education
High School Diploma -
Southwest High School
TX05-2007
Skills
- Payment plan negotiation
- Financial collections
- Investigation due diligence
- Account Reconciliation
- Construction Loan Financing
- Data Management
- Billing problem resolution
- Records Maintenance
- Fraud detection techniques
- Transaction monitoring
- AML Compliance
- Identity Verification
Timeline
Account Resolution Specialist- Temporary
Payless Power
03.2024 - Current
Collection Specialist/Accounts Payable Specialist
Masvida Healthcare
08.2019 - 01.2024
Loan Advisor
Mr. Bill Motors
09.2018 - 06.2019
Fraud Prevention Specialist
JPMorgan Chase
05.2014 - 08.2018
High School Diploma -
Southwest High School
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