Roneshia Edwards
Atlanta,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Lead
Walmart
08.2020 - 03.2023
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Cashier
Wendy's
06.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs.
Cashier/Sales Associate
Dollar General
06.2016 - 08.2016
- Provide excellent customer service, while making sure each customer had everything they need before checking out.
Education
Bachelor's - Biology
Fort Valley State University
Fort Valley, GA05.2020
High school diploma -
Dougherty Comprehensive High School
Albany, GA05.2016
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Attention to Detail
- Patient Relations
- Caring and Empathetic
- Customer Service
Certification
- CCMA - Certified Clinical Medical Assistant
- Completed externship at ARCpoint Lab in Buckhead
Timeline
Customer Service Associate
Lowe's Home Improvement
04.2023 - Current
Team Lead
Walmart
08.2020 - 03.2023
Cashier
Wendy's
06.2017 - 08.2020
Cashier/Sales Associate
Dollar General
06.2016 - 08.2016
Bachelor's - Biology
Fort Valley State University
High school diploma -
Dougherty Comprehensive High School
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