Ronetta Finney
St. Louis,MO
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Southwest Airlines
01.2023 - Current
- Provide customer service , greeting passengers as they board and exit the plane.
- Ensure the safety, security, and comfort of all passengers before, during, and after a flight.
- Provide routine snack and beverage service
- Supports passengers and crew members during any emergency.
- Adhered to company policies regarding security measures and protocol at all times.
Sr. Order Fulfillment Specialist
Spectrum Business
12.2019 - 12.2022
- Manage order entry and multiple high-value complex coaxial and fiber orders for extended periods of time
- Ensure current services until service activation is completed
- Enhance the client experience through high-quality service in compliance with production and quality standards
- Meet department metrics consistently while maintain high level of professionalism and service.
Order Management Associate
Spectrum Business
08.2018 - 12.2019
- Collaborate with team to delegate and manage daily tasks
- Complete order management responsibility from post-sales and order entry activities for service orders within the requested timeframe
- Adhere to department processes and procedures
- Review and resolve issues with FIA, HSD, Trunk Phone, and Video Services
- Utilize several billing systems for verifying services and equipment such as CSG Centrix, BHN ICOMs, and TWC ICOMS.
Service Delivery Coordinator III
Spectrum Enterprise
06.2017 - 08.2018
- Provide excellent service with complex provisioning and support for Residential and Charter Business telephone customers
- Support post-sales activities including configuration requirements for voice services and tasks ranging from order validation, billing system access/entry, customer contact, and scheduling
- Monitor orders and escalate service interruptions that require additional provisioning
- Maintain high level of proficiency and detailed knowledge of telephone operations, high-speed internet, and networks.
Service Delivery Coordinator II
Spectrum Enterprise
10.2016 - 06.2017
Service Delivery Coordinator I
Spectrum Enterprise
11.2015 - 10.2016
Education
High School Diploma -
Normandy High School
Skills
- Customer service
- Communication
- Problem-solving
- Collaboration
Talentsandskills
- Deliver excellent customer service consistently with internal and external customers
- Remain calm and professional during high stress situations
- Sharp focus on details pertaining to customer needs and use of systems and equipment
- Excellent verbal & written communication
- Promptly resolve service breakdowns
- Collaborate with team members daily to achieve company goals
Timeline
Flight Attendant
Southwest Airlines
01.2023 - Current
Sr. Order Fulfillment Specialist
Spectrum Business
12.2019 - 12.2022
Order Management Associate
Spectrum Business
08.2018 - 12.2019
Service Delivery Coordinator III
Spectrum Enterprise
06.2017 - 08.2018
Service Delivery Coordinator II
Spectrum Enterprise
10.2016 - 06.2017
Service Delivery Coordinator I
Spectrum Enterprise
11.2015 - 10.2016
High School Diploma -
Normandy High School