Qianqian Ruan
Baldwin Park,CA
Summary
Dynamic leader with proven success in staff training and development at Sheirly, enhancing team productivity and customer satisfaction. Skilled in sales and marketing, achieving significant revenue growth through strategic upselling. Excels in customer service focus and complex problem-solving, driving operational excellence and employee motivation.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Sheirly
12.2020 - 09.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Sales Representative
TAX-Free Store
03.2019 - 10.2020
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
Bachelor of Science - Traffic Management
Anhui Communications Vocational &Technical College
China07.2017
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Training and mentoring
- Inventory Oversight
- Complex Problem-Solving
- Employee Motivation
Timeline
Manager on Duty
Sheirly
12.2020 - 09.2024
Sales Representative
TAX-Free Store
03.2019 - 10.2020
Bachelor of Science - Traffic Management
Anhui Communications Vocational &Technical College