Ronnale Brown
Los Angeles
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
10
10
years of professional experience
Work History
Shift Lead
Sweet Greens
Westwood, Los Angeles
02.2023 - 01.2026
- Delivered attentive, friendly service to an average of 50-150 guest per shift, maintaining high satisfaction scores.
- Managed high-volume sections during peak hours while maintaining accuracy and composure.
- Trained new team members on service standards, menu knowledge, and customer engagement.
- Adapted quickly to last-minute changes such as large walk-ins, special request, or staffing shortages.
- Monitored inventory and implemented portion control measures to minimize food waste by up to 20%.
- Oversaw inventory ordering and stock management, ensuring optimal supply levels and reducing both waste and overstock.
- Resolved guest complaints professionally, turning challenging situations into positive outcomes.
Shift Lead
Hopdoddy Burger Bar
El Segundo
01.2016 - 02.2023
- Ensured compliance with food safety and sanitation standards.
- Collaborated with hosts, servers, and kitchen staff to maintain smooth service flow.
- Promoted seasonal menu items, contributing to weekly sales goal.
- Built rapport with regular customers, contributing to repeat business and positive reviews.
- Maintained detailed knowledge of menu items, ingredients, and preparation methods.
- Created a welcoming and personalized atmosphere by remembering regular guests.
Education
High School Diploma -
Manual Arts
Los Angeles, CA06-2009
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Sweet Greens
02.2023 - 01.2026
Shift Lead
Hopdoddy Burger Bar
01.2016 - 02.2023
High School Diploma -
Manual Arts