Roode Joseph
Data Management
West Palm Beach,FL
Summary
Experienced Front of House Manager skilled in guest relations, staff management, and conflict resolution. Proven track record in streamlining operations and enhancing guest experiences, driving customer satisfaction and team performance.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Front of House Manager
Chick-fil-A
West Palm Beach, Florida
07.2022 - Current
- Supervised front of house operations, ensuring high standards of service and cleanliness.
- Trained and mentored team members on customer interaction and operational procedures.
- Streamlined guest flow processes, enhancing overall dining experience and efficiency.
- Managed inventory levels, coordinating timely supply orders to prevent shortages.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Front of House Manager
Chick-fil-A
West Palm Beach, Florida
06.2022 - Current
- Implemented staff scheduling practices, optimizing coverage during peak hours.
- Collaborated with kitchen staff to ensure seamless communication and service delivery.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Supervised front of house operations, ensuring high standards of service and cleanliness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Arts - Data Management
Palm Beach State College
Lake Worth, FL 05.2001 -
High School Diploma -
John I. Leonard
West Palm Beach, FL05-2024
Skills
Guest relations
Conflict resolution
Staff management
Training and mentoring
Training and coaching
Performance evaluation
Restaurant operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 100 staff members.
- Supervised team of 100 staff members.
Certification
Certified Manager, Chick-Fil-A -2026
Timeline
Certified Manager, Chick-Fil-A -2026
05-2025
Front of House Manager
Chick-fil-A
07.2022 - Current
Front of House Manager
Chick-fil-A
06.2022 - Current
Associate of Arts - Data Management
Palm Beach State College
05.2001 -
High School Diploma -
John I. Leonard