Roop Singh
Rocky Hill,CT
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Highly motivated employee with a desire to succeed. Extensive background in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Autonation Acura
Sanford , FL
01.2025 - 08.2025
- Assisted customers in exploring vehicle options and features.
- Maintained cleanliness and organization of the sales floor and vehicles.
- Provided product information and answered customer inquiries effectively.
- Collaborated with team members to enhance customer service experiences.
- Supported sales team by preparing documentation for vehicle transactions.
- Engaged with customers to understand their needs and preferences.
- Attended training sessions to learn about new vehicle models and technologies.
Sr. Mortgage Loan Officer
NorthPoint Mortgage
Rocky Hill, CT
08.2016 - 12.2024
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Reviewed loan applications for accuracy and completeness before submission.
- Coordinated with underwriters to facilitate timely loan processing and approvals.
- Educated clients on mortgage products, terms, and the application process.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Collaborated with real estate agents to streamline the home buying process for clients.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
Education
Private Pilot License - Aviation
L3 Harris Flight Academy
Sanford, FL01-2025
A+, Network+, Security+ Certificate - Computer And Information Systems
New Horizons Computer Learning Center
Bloomfield, CT01-2010
Skills
- Customer service
- Customer engagement
- Equipment maintenance
- Problem resolution
- Team collaboration
- Effective communication
- Adapt to diverse groups
- Strategic planning
- Customer needs assessment
- Policy and procedure adherence
- Inventory control
- Professional demeanor
Certification
- Private Pilot License
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Sales Associate
Autonation Acura
01.2025 - 08.2025
Sr. Mortgage Loan Officer
NorthPoint Mortgage
08.2016 - 12.2024
Private Pilot License - Aviation
L3 Harris Flight Academy
A+, Network+, Security+ Certificate - Computer And Information Systems
New Horizons Computer Learning Center
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