Roquel Matthews
Orlando,FL
Summary
Proven customer service professional with a track record of enhancing customer satisfaction. Demonstrated ability to resolve issues with empathy and maintain high accuracy in cash handling. Skilled in customer assistance and time management, contributing to improved store efficiency and customer relations.
Overview
7
7
years of professional experience
Work History
Cashier
Krystal's Restaurant
06.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Grocery Clerk
Publix
02.2021 - 06.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
Cashier
Sam's Club
11.2017 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma -
William R Boone High School
Orlando, FL05.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Issue Resolution
Timeline
Cashier
Krystal's Restaurant
06.2023 - 09.2024
Grocery Clerk
Publix
02.2021 - 06.2023
Cashier
Sam's Club
11.2017 - 01.2021
Diploma -
William R Boone High School
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