Aurora Montgomery
Douglasville,GA
Summary
Dynamic professional experienced in customer service and team collaboration. Skilled in training development and time management, consistently delivering exceptional customer engagement and satisfaction. Eager to leverage expertise to enhance operational efficiency and drive positive shopping experiences.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Online Personal Shopper
Instacart
Douglasville
08.2025 - Current
- Communicated with customers to clarify product selections and resolve questions.
- Utilized inventory management systems to track product availability and substitutions.
- Advised customers on promotions, sales, and seasonal products to enhance shopping experience.
- Collaborated with team members to streamline shopping processes and improve efficiency.
- Trained new personal shoppers on best practices for customer service and product selection.
- Satisfied customers with quick, accurate service under tight deadlines.
Online English Tutor
Planting seeds
Douglasville
09.2022 - 05.2023
- Facilitated engaging online English lessons for diverse student groups.
- Developed customized lesson plans to meet individual learning needs.
- Utilized various digital tools to enhance interactive learning experiences.
- Monitored student engagement and adjusted teaching strategies accordingly.
- Collaborated with parents to discuss student performance and goals.
- Organized virtual workshops to promote language immersion activities.
- Provided one-on-one tutoring sessions with students via online platforms.
Salesperson
Scentsy
Douglasville, Georgia
06.2019 - 12.2021
- Educated customers on product benefits and features of Scentsy fragrances.
- Assisted customers in selecting personalized scent combinations for their homes.
- Organized and maintained inventory of Scentsy products and promotional materials.
Host
Cracker Barrel
Douglasville
06.2018 - 04.2020
- Greeted guests warmly and seated them efficiently in dining areas.
- Managed reservation systems and coordinated seating for optimal flow.
- Assisted servers with menu explanations and special requests from customers.
- Handled guest inquiries and resolved minor issues promptly and courteously.
- Trained new hosts on procedures and customer service standards effectively.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
Education
Alexander High School
DouglasvilleSkills
- Customer service
- Product selection
- Promotion advising
- Team collaboration
- Client relationship management
- Sales strategies
- Contract negotiation
- Engagement tracking
- Lesson planning
- Training development
- Scenario-based learning
- Time management
- Problem solving
- Adaptive communication
- Vehicle upkeep
- Route planning
- Delivery management
- Customer service expertise
- Store relations
- Fashion trend forecasting
- Hospitality and accommodation
- Patience and empathy
- Product picking
- Heavy lifting
- Order proofing
- Sales expertise
- Prioritizing orders
- Customer relations
Timeline
Online Personal Shopper
Instacart
08.2025 - Current
Online English Tutor
Planting seeds
09.2022 - 05.2023
Salesperson
Scentsy
06.2019 - 12.2021
Host
Cracker Barrel
06.2018 - 04.2020
Alexander High School