Rosa Adame
Downey,CA
Summary
Friendly, service-focused professional with a strong commitment to serving the needs of clients. Quick and enthusiastic learner with excellent people skills who works well both independently and in a team environment. Main priority is to maximize customer satisfaction by ensuring quality of service.
Overview
14
14
years of professional experience
Work History
Direct Support Professional
Crisis Residential Program
Downey, CA
02.2025 - Current
- Provided individualized support to clients in crisis, fostering a safe and therapeutic environment.
- Assisted clients with daily living activities, enhancing their independence and self-sufficiency.
- Developed and implemented personalized care plans based on client needs and preferences.
- Facilitated group activities, promoting social skills and community engagement among residents.
- Mentored new staff members, sharing knowledge of best practices in direct support services and crisis management.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Mental Health Care Worker
Bridges
El Monte, CA
11.2021 - Current
- Provide services to clients who have been diagnosed with a mental illness.
- Hourly monitoring is done for client’s well-being, group meeting, daily progress notes, provide transportation, and monitor psychiatric medications.
- Participate in after care/transitioning meeting to provide information about client’s care.
- (On Call)
Executive Assistant/Transfer Coordinator: Family and Client Services
Frank D. Lanterman Regional Center
05.2024 - 10.2024
- Administrative support: Clerical duties.
- Communication: Responding to emails, calls, and collecting information.
- Record keeping: Maintaining accurate records.
- Process transfers out/in from Regional Centers in California
- Court filing of conservatorship letters.
- Monthly/quarterly reports.
Administrator/Mental Health Care Specialist
LACHC (Los Angeles Christian Health Centers)
Los Angeles, CA
05.2022 - 05.2024
- Triaging Mental Health referrals: Assessing referrals to determine urgency.
- Recording information: Accurately recording referral information and new client details.
- Referring to other resources: Medical, psychiatry, hospitalization.
- Documentation: emails, calls, messages, scanning important forms into client’s file.
- Dealing with queries on the phone and by email.
- Communication: Therapist, psychiatrist, medical, insurance specialist to provide the best service possible.
Registration Enrollment Specialist/Call Center Operator
LACHC (LA Christian Health Centers)
Los Angeles, CA
12.2014 - 08.2017
- Maintain patient flow by communicating with mental health staff, social workers, medical staff, and patients.
- Register patients per protocol, collect personal information. Ensure all insurance, demographics and eligibility information is obtained and entered system.
- Prepare daily appointments and schedule follow-up appointments for all providers.
- Answering calls and directing them to appropriate departments.
Event Coordinator
I Believe in My Future Organization
Los Angeles, CA
02.2012 - 05.2014
- Visit schools to offer self-improvement classes, meet with parent representatives of Elementary and Middle Schools.
- Schedule presentations for parenting classes.
- Informed parents of community events such as: 1k/5k runs/ walks, job fairs, LAPD community activities, food banks, toy drives and Carnivals.
Education
Associate of Arts - General Studies
Grace College And Seminary
Winona, IN01-2009
General Education
East Los Angeles College
Los Angeles, CA01-2003
High School Diploma - undefined
Jordan High School
Los Angeles, CA01-1991
Skills
- Exceptional communication, listening and people skills in oral, written and presentation forms
- Experienced and passionate about working with the community
- Self-directed with excellent organizational, time management and multi-tasking abilities
- Customer service, problem-solving and decision-making expertise
- Adept in establishing and maintaining cooperative working relationships with coworkers, supervisors, and clients
- Energetic team builder with leadership abilities
- Computer literate with Microsoft Word, Excel, Power Point and Outlook skills
- Extensive volunteer work at Cerritos College, local church, and LAPD
- Hard-working, reliable, dedicated, and trustworthy with a passion for helping people
- Time management
- Behavior redirection
- Client support
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Crisis Residential Program
02.2025 - Current
Executive Assistant/Transfer Coordinator: Family and Client Services
Frank D. Lanterman Regional Center
05.2024 - 10.2024
Administrator/Mental Health Care Specialist
LACHC (Los Angeles Christian Health Centers)
05.2022 - 05.2024
Mental Health Care Worker
Bridges
11.2021 - Current
Registration Enrollment Specialist/Call Center Operator
LACHC (LA Christian Health Centers)
12.2014 - 08.2017
Event Coordinator
I Believe in My Future Organization
02.2012 - 05.2014
General Education
East Los Angeles College
High School Diploma - undefined
Jordan High School
Associate of Arts - General Studies
Grace College And Seminary