Rosa Albalate
Minneola,FL
Summary
Motivated Leasing Consultant with 2 years of experience including Affordable Housing.Understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Works well with all levels of management. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Asset Living
Orlando, FL
08.2023 - Current
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Conducted tours of available apartments, highlighting features and amenities
Part Time Leasing Consultant
Professional Realty Management
Clermont, FL
08.2022 - 07.2023
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Received rent payments and tracked transactions in accounting software.
- Responded to tenant requests for maintenance services in a timely manner.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Customer Service Representative/Sales Agent
Surinam Airways
Miami, FL
10.2008 - 07.2018
- Provided customer service to passengers including flight information, ticketing, and other related inquiries
- Managed customer complaints professionally with a focus on resolution and satisfaction.
- Developed strong relationships with customers through attentive listening and understanding of individual needs.
- Researched alternate flight arrangements when requested by passengers due to schedule changes or capacity constraints.
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Provided administrative support to the Office Manager and other staff members.
Education
CALP - Certified Apartment Leasing Professional
NAA
Online08-2022
Some College (No Degree) - Tourism And Travel
Penn Foster College
Online07-2005
High School Diploma -
Port Chester Senior High School
Port Chester, NY06-1983
Skills
- Leasing and Sales
- Communication
- Problem Solving
- Affordable Housing
- Administrative Support
- Organized Mindset
Languages
Spanish
Professional
English
Professional
Certification
- CALP Certified Apartment Leasing Professional
References
References available upon request.
Timeline
Leasing Consultant
Asset Living
08.2023 - Current
Part Time Leasing Consultant
Professional Realty Management
08.2022 - 07.2023
Customer Service Representative/Sales Agent
Surinam Airways
10.2008 - 07.2018
CALP - Certified Apartment Leasing Professional
NAA
Some College (No Degree) - Tourism And Travel
Penn Foster College
High School Diploma -
Port Chester Senior High School
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