Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rosa Alvarado Guidicelli

Naples,Florida

Summary

I am a bilingual professional with strong customer service, administrative, computer and interpersonal skills. I have vast experience working with diverse members of the general public and our community. Seeking to further my career and grow within the scope of a professional setting. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Sales Representative

Amazon Sheds
05.2020 - Current

Senior Clinical Coordinator

University of Miami-Bascom Palmer Eye Institute
06.2010 - 01.2020
  • Responsibilities include: Working directly with physicians to assure patient experience is smooth
  • Monitor clinic workflow using the electronic medical records system (Epic)
  • All aspects of patient care during clinic visits
  • Additional Responsibilities: Coordinate travel arrangements for visiting physicians, coordinate office activities for clinical staff, plan and host end of season activities
  • Coordinate food and hotel vendors for work related functions, committee member for Lighthouse of Collier contributing to fundraising efforts
  • Assistant to Director of Development with facilitating and expediting donor visits

Customer Service Representative

University of Miami-Bascom Palmer Eye Institute
Naples, FL
06.2013 - 01.2015
  • Responsibilities included: Medicare, Medicaid, and private insurance verification; appointment scheduling and billing; customer interface; pharmacy contact for patient information. Proficient in Citrix and IDX medical record-keeping software.
  • Answered customer inquiries and provided accurate information regarding products and services.

Owner and Office Manager

Rico's Lawn and Garden
01.2006 - 01.2009
  • Responsibilities included: purchasing, invoicing, payroll and record keeping; client interface and marketing; proficient in Quickbooks

Preschool Teacher

Temple Shalom Preschool
01.2004 - 01.2006
  • Classroom Teacher, Planning children’s activity centers and holiday festivities during the holiday season

Travel Agent

American Express
01.1988 - 01.1996
  • Responsibilities included sales and customer interface, business and leisure

Education

Advanced medical billing -

Lorenzo Walker Institute of Technology
01.2002

Certified Travel Agent & Business Centralized Accounting -

American Express Travel
01.1988

Graduated -

Plano Senior High School
Plano, Texas
01.1987

Skills

  • Account Servicing
  • Business Development
  • Pipeline building
  • Sales Development
  • Process Improvement
  • Customer Retention

Languages

Spanish
Native/ Bilingual

Certification

  • DBPR LIC #SL3516970

Timeline

Sales Representative

Amazon Sheds
05.2020 - Current

Customer Service Representative

University of Miami-Bascom Palmer Eye Institute
06.2013 - 01.2015

Senior Clinical Coordinator

University of Miami-Bascom Palmer Eye Institute
06.2010 - 01.2020

Owner and Office Manager

Rico's Lawn and Garden
01.2006 - 01.2009

Preschool Teacher

Temple Shalom Preschool
01.2004 - 01.2006

Travel Agent

American Express
01.1988 - 01.1996

Advanced medical billing -

Lorenzo Walker Institute of Technology

Certified Travel Agent & Business Centralized Accounting -

American Express Travel

Graduated -

Plano Senior High School

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Rosa Alvarado Guidicelli