Rosa Amador Rivera
Indianapolis,IN
Summary
Experienced with data management and compliance. Utilizes strong analytical skills to enhance process efficiency and accuracy. Knowledge of effective communication and teamwork.
Developed skills in customer service and retail operations, now seeking to transition into new field.
Overview
7
7
years of professional experience
Work History
Department Manager
Walmart
Indianapolis, IN
08.2017 - 08.2019
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Sales Associate
Victoria's Secret & PINK
Indianapolis, IN
10.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
ROI Specialist
Grm Document Management
Indianapolis, IN
09.2021 - 11.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
Southport Highschool
Indianapolis, INSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
Timeline
ROI Specialist
Grm Document Management
09.2021 - 11.2024
Sales Associate
Victoria's Secret & PINK
10.2019 - 03.2021
Department Manager
Walmart
08.2017 - 08.2019
Southport Highschool