Rosa Calix
Splendora,TX
Summary
Assistant store manager with a focus on results and proven skills in customer service and team development. Effectively manages daily operations, leading to increased sales and improved customer satisfaction.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Assistant Store Manager
Timewise Gas Station
New Caney, Texas
2025.02 - 2025.11
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed daily store operations and staff scheduling to improve team performance and customer satisfaction.
- Trained new employees on customer service protocols and store policies for consistent service delivery.
- Oversaw inventory management, restocking fuel and convenience items to ensure optimal stock levels and availability.
- Handled cash register operations, ensuring adherence to accurate cash handling practices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Addressed customer inquiries and resolved issues promptly to enhance customer experience and loyalty.
- Ensured compliance with all safety regulations throughout the store premises.
Head Bartender
La Cruderia
Houston, Texas
2024.02 - 2025.01
- Crafted unique cocktails highlighting quality ingredients and seasonal flavors.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Managed bar inventory to align stock levels with customer demand, minimizing shortages during peak hours.
- Collaborated with kitchen staff to design drink pairings for menu items.
- Maintained cleanliness and organization of bar area during peak hours.
- Assisted in developing promotional events that increased customer engagement and showcased bar offerings.
- Resolved customer complaints swiftly, reinforcing customer satisfaction and fostering loyalty.
- Handled disputes effectively to promote positive customer experiences.
Cashier
Chipotle
Houston, Texas
2019.11 - 2020.03
- Processed customer transactions at point of sale efficiently and accurately.
- Guided customers in menu selections and customized food orders to enhance dining experience.
- Resolved customer inquiries and complaints professionally and promptly.
- Maintained cleanliness and organization of dining and service areas.
- Addressed customer inquiries and resolved complaints promptly to maintain satisfaction.
- Prepared food items adhering to safety protocols, ensuring compliance with quality standards.
Remodeling Crew Member
Self Employed Services
Houston, Texas
2018.09 - 2019.11
- Assisted in demolition and preparation of spaces for remodeling projects.
- Collaborated with clients to understand design preferences and project requirements.
- Assisted in selecting materials and products for various renovation projects.
- Communicated effectively with team members to coordinate daily tasks on-site.
- Maintained clean and organized work areas throughout remodeling processes.
- Followed safety protocols to prevent accidents and ensure a secure work environment.
Education
GED -
Lone Star College
Houston, TX2019-06
Skills
- Customer Service
- Training & Development
- Operational efficiency
- Team Building
- Problem Solving
- Effective Communication
- Recruiting
Languages
Spanish
Professional
English
Professional
Timeline
Assistant Store Manager
Timewise Gas Station
2025.02 - 2025.11
Head Bartender
La Cruderia
2024.02 - 2025.01
Cashier
Chipotle
2019.11 - 2020.03
Remodeling Crew Member
Self Employed Services
2018.09 - 2019.11
GED -
Lone Star College