Rosa Castillo
Crestline,CA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
2
2
Languages
38
38
years of professional experience
Work History
Sr. Administrative Assistant
United Parcel Service, UPS
Los Angeles, CA
09.1987 - 11.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Worked in various departments in my 33 years of service at UPS as a Sr. Administrative Assistant (Red Arrow Messenger Service, SF Package Dept., Olympic Business Dept., Industrial Engineering Dept.).
Sales Associate
Target
West Covina, CA
09.2018 - 12.2018
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Processing email orders for shipping.
- Seasonal Work
Attorney Assistant
Law Offices of David Matsumoto
Los Angeles, CA
10.1986 - 09.1987
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Participated in client interviews, observed questioning process and documented information.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Provided administrative support to boost firm's document production and legal correspondence.
- Acted as liaison between clients, vendors and attorneys.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assisted in maintaining department attorney personnel files with utmost confidentiality.
Veterinary Assistant/Receptionist
Colima Animal Hospital
Rowland Heights, CA
06.1983 - 12.1985
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Assist Doctor preparing patients for surgery, assist in surgery, post surgery care.
- Grooming/Bathing Dogs/Cats
- Cleaning kennels
- Cleaning office
Education
Bachelor of Science - Business Administration
University of Phoenix, Pasadena
Pasadena, CA06.2009
Associate of Arts - Liberal Arts And General Studies
East Los Angeles College
Monterey Park, CA06.2002
Skills
- Spreadsheet Development
- Presentation Design
- Computers and Technology
- Strong Organizational Skills
- Professional and Courteous
- Database and Client Management Systems
- Task Prioritization
- Supply Inventory Control
- Judgment and Decision Making
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Document and File Management
- Confidentiality and Data Protection
- Appointment Coordination
- Verbal and Written Communication
- Research and Analytical Skills
- Microsoft Office Suite
- Meticulous Attention to Detail
- Report Preparation
- Highly Efficient and Productive
- Writing and Editing
- Mail Routing and Distribution
- Business Administration
- Critical Thinking
- Applicant Tracking Systems
- Data Entry
- Visitor Relations
- Employee Communications
- Document Sorting
- Customer Service
- Bilingual in Spanish and English
- Fast Learner
- Problem Solving
- Presentation Development
- Invoice Processing
- Travel Coordination
- Cleaning and Sanitizing
- Event Planning
- Reception Duties
Languages
English
Full Professional
Spanish
Professional
Timeline
Sales Associate
Target
09.2018 - 12.2018
Sr. Administrative Assistant
United Parcel Service, UPS
09.1987 - 11.2021
Attorney Assistant
Law Offices of David Matsumoto
10.1986 - 09.1987
Veterinary Assistant/Receptionist
Colima Animal Hospital
06.1983 - 12.1985
Associate of Arts - Liberal Arts And General Studies
East Los Angeles College
Bachelor of Science - Business Administration
University of Phoenix, Pasadena