Rosa Castro
Garden Grove,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Buffalo Wild Wings
Brea, California
12.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Restaurant Manager
Red Lobster
Garden Grove, CA
05.2023 - 11.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Assistant General Manager
Buffalo Wild Wings
Orange, California
12.2019 - 05.2023
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Department Manager
Buffalo Wild Wings
Santa Ana, CA
08.2016 - 11.2019
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Monitored cash intake to reduce discrepancies.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Developed and implemented bartender training programs, policies and procedures.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
Shift Manager
Buffalo Wild Wings
Santa Ana, CA
08.2015 - 08.2016
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed scheduling for 23 employees.
Education
High School Diploma -
Century High School
Santa Ana, CA06.2012
Some College (No Degree) -
Santa Ana College
Santa Ana, CASkills
- Team Leadership
- Supplier Monitoring
- Budget Control
- Management Team Building
- Operations Oversight
- Staff Scheduling
- Decision Making
- Hiring and Onboarding
- Recruitment and Hiring
Certification
- Certified Serve Safe Food Manager
- Certified Serve Safe Alcohol
- Top 50 blazin games
Timeline
General Manager
Buffalo Wild Wings
12.2023 - Current
Restaurant Manager
Red Lobster
05.2023 - 11.2023
Assistant General Manager
Buffalo Wild Wings
12.2019 - 05.2023
Department Manager
Buffalo Wild Wings
08.2016 - 11.2019
Shift Manager
Buffalo Wild Wings
08.2015 - 08.2016
High School Diploma -
Century High School
Some College (No Degree) -
Santa Ana College