Rosa Chester
Albany,GA
Summary
Negotiations-savvy Customer Retention Specialist who managed high volumes of calls and inquiries while building strong relationships to drive increased sales revenue. Focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated professional with extensive experience in managing employee relations activities within fast-paced environments.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Tmobile
Albany, GA
09.2021 - 08.2026
- Managed customer retention strategies to improve loyalty and satisfaction.
- Collaborated with teams to develop targeted retention campaigns.
- Assisted customers with account inquiries and service issues effectively.
Education
Monroe High
Albany, GASkills
Negotiations-savvy Customer Retention Specialist who managed high volumes of calls and inquiries while building strong relationships to drive increased sales revenue Focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity Coordinated professional with extensive experience in managing employee relations activities within fast-paced environments
Negotiations-savvy Customer Retention Specialist who managed high volumes of calls and inquiries while building strong relationships to drive increased sales revenue Focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity Coordinated professional with extensive experience in managing employee relations activities within fast-paced environments
Timeline
Retention Specialist
Tmobile
09.2021 - 08.2026
Monroe High