ROSA CRUZ
Paterson
Summary
Steady and experienced medical assistant and receptionist seeking position to aid and provide direct/indirect patient care in a medical setting.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Dr. Alden Leifer MD and Associates
- Current
- Greet and check in patients in a professional and compassionate manner
- Manage front desk operations including patient check-in and check-out
- Answer and manage a high-volume, multi-line phone system
- Schedule, confirm, and reschedule appointments accurately
- Verify patient demographics, insurance eligibility, and authorizations
- Collect co-pays and process payments according to office procedures
- Prepare, review, scan, and upload patient intake documentation
- Maintain accurate patient records in EMR systems while ensuring HIPAA compliance
- Communicate effectively with providers, medical assistants, and clinical staff
- Handle administrative duties and maintain an organized reception area
Medical Receptionist
High Mountain Orthopedics, Wayne NJ
Wayne, NJ
03.2025 - Current
- Manage front desk operations including greeting patients, checking in/out, and scheduling appointments
- Answer and direct incoming calls, ensuring timely communication between patients and staff
- Verify insurance information and assist with intake paperwork
- Maintain a clean and organized reception area to ensure a professional environment
- Support clinical staff with administrative tasks to ensure smooth patient flow
Dr. Willian Matarese MD
10.2022 - 05.2024
- Maintenance of scheduled patient check ins and appointments
- Verification of insurance via Navinet and Availity along with collecting appropriate co-pays
- Chart scanning and record keeping of patient IDs/insurance.
- Appropriate opening and closing batch procedures followed.
- Assisted in clerical and administrative tasks as needed.
- Handling incoming and outgoing mail.
- Answering phone calls and scheduling appointments.
Head Front Desk Receptionist
The Doctor’s Office Urgent Care
West Caldwell, NJ
01.2018 - 01.2022
- Obtaining and accurately recording all patient demographics along with insurance and payment information.
- Performing proper verification of identities along guidelines of HIPAA rulings
- Communication with peers and healthcare professionals with all forwarding of reports and confidential patient information.
- Ability to balance multiple lines in a rapid paced and busy environment (exceptionally high volume in pandemic)
- Maintaining all appropriate records of patients and healthcare professionals as well as payments.
- Helped train and integrate new employees to help keep practice running smoothly.
- Learned skills with collaboration of other professionals
Front Desk Receptionist
Allwood Pediatrics
Clifton, NJ
05.2016 - 01.2018
- Maintaining practice settings along with routine tasks
- Answering calls, scheduling patients, keeping track of each case’s individual details
- Handling of billing and insurance policies along with appropriate forms and regulations followed
- Aiding physician in entering and notes of patient vitals and demographics
- Experienced in Athena Health EMR/PM as well as EHI EMR/PM systems.
Medical Assistant
Perinatal Associates (Dr. Andrew Garber)
Clifton, NJ
01.2016 - 05.2016
- Aided in routine medical office tasks along with patient interactions
- Maintained appointments, insurance information and authorization
- Experienced in NueMD billing software
- Flexibility with multiple locations as needed (weekly at the time)
- Ability to work in team setting under supervision of physician
Education
Certification - Medical Assisting
Star Career Academy
01.2015
High School Diploma -
John F. Kennedy High School
06.2013
Skills
- Bilingual (Spanish & English)
- CPR Certification
- OSHA Certification
- HIPAA Certification
- Experienced in vital signs
- Experienced in phlebotomy
- Experienced in EKG
- EMR
- Basic Life Support
- EClinical Works
- Various EMR systems experienced
Timeline
Medical Receptionist
High Mountain Orthopedics, Wayne NJ
03.2025 - Current
Dr. Willian Matarese MD
10.2022 - 05.2024
Head Front Desk Receptionist
The Doctor’s Office Urgent Care
01.2018 - 01.2022
Front Desk Receptionist
Allwood Pediatrics
05.2016 - 01.2018
Medical Assistant
Perinatal Associates (Dr. Andrew Garber)
01.2016 - 05.2016
Medical Receptionist
Dr. Alden Leifer MD and Associates
- Current
Certification - Medical Assisting
Star Career Academy
High School Diploma -
John F. Kennedy High School