Pricilla Ramirez
Hyattsville,USA
Summary
Actively seeking a position in which I can be an asset to; using my skills acquired over the years and knowledge, including bilingual ability, to be a part of the organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Fredericksburg Christian Health Center
Fredericksburg, VA
01.2026 - 03.2026
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage details.
- Trained new reception staff on office procedures and software systems to enhance team efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Implemented patient feedback mechanisms to identify areas for service improvement and enhance patient satisfaction.
Administrative Support Specialist
City of Fredericksburg-City Hall
Fredericksburg, VA
08.2022 - 02.2023
- Coordinated scheduling for city meetings, ensuring timely communication and resource allocation.
- Streamlined document management processes to improve accessibility and retrieval efficiency.
- Implemented electronic filing system that reduced physical storage needs and improved document tracking.
- Conducted data entry and maintenance of city records, ensuring accuracy and compliance with regulations.
- Managed inventory of office supplies, negotiating with vendors to secure cost-effective purchasing agreements.
- Provided support in budget preparation by compiling financial reports and tracking expenditures accurately.
- Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
Celebrations Support Specialist
BILLY GRAHAM EVANGELISTIC ASSOCIATION
Fredericksburg, VA
02.2022 - 07.2022
- RECEPTIONIST
- DATA-ENTRY
- Answered all incoming calls
- Spoke with pastors and leaders and informed them of upcoming events/handled reservations
- Handled incoming and outgoing mail, including verifying church mailing addresses
- Made sure all local church contact information was up-to-date
- Assisted in all preparations for the celebration with Will Graham that took place on June 25th, 2022
- Assisted in the celebration itself
- Assisted in both the English and Spanish language
MULTIPLE POSITIONS
Mary Washington Healthcare
Fredericksburg, VA
05.2017 - 02.2021
- Certified Spanish Medical Interpreter
- Hospital Call Center Operator
- File Room
- Receptionist/Registrar
- Schedule/Reschedule/Cancel appointments
- Update patients demographics in Epic
- Verify insurances in Epic
- Maintain on call physicians schedules
- Proficient use of Epic
- Register, check in patients
- Schedule biopsies, mammograms, ultrasounds and bone density exams
- Opener & closer at Imaging Center for Women
- Handle all forms of payments
- Compete all medical records requests in a timely manner
- Answering service operator for many local medical practices
- As hospital operator: contacted on call physicians as needed
- Record every call
- Handled code calls appropriately as hospital operator
Accounts Payable/Bilingual Receptionist
Denison Landscaping & Nursery, Inc
Fort Washington, MD
03.2014 - 04.2017
- Proficient use of Sage 300 Construction accounting software (enter invoices, EFT payments, manual checks, etc.)
- Reconcile statements
- Complete and submit credit applications in a timely manner
- Perform all general clerical duties (file checks and pending invoices, stamp, sort and distribute A/P mail, etc.)
- Assist the president of company with weekly check runs or any administrative request
- Acting Payables Manager for three weeks and trained new AP manager in office processes
Education
High School Diploma - undefined
North Point High School
06.2010
Skills
Clerical
Data-entry
Detail-oriented
Call Center Operator
Excellent Customer Service
Bilingual (SPANISH & ENGLISH)
Medical Records
MS Office
Scheduling
Trainer
Receptionist
Medical Terminology
EMR systems
Typing
Analytical
Highly adaptable
Certification
Medical Interpreter, 2017-09-01, Present
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Fredericksburg Christian Health Center
01.2026 - 03.2026
Administrative Support Specialist
City of Fredericksburg-City Hall
08.2022 - 02.2023
Celebrations Support Specialist
BILLY GRAHAM EVANGELISTIC ASSOCIATION
02.2022 - 07.2022
MULTIPLE POSITIONS
Mary Washington Healthcare
05.2017 - 02.2021
Accounts Payable/Bilingual Receptionist
Denison Landscaping & Nursery, Inc
03.2014 - 04.2017
High School Diploma - undefined
North Point High School