Rosa Diaz
Las Vegas
Summary
Dynamic hospitality professional with extensive experience at Mi Casa Mexican Cuisine, excelling in staff supervision and customer service. Proven ability to enhance dining experiences through effective team training and problem-solving skills. Adept at managing reservations and seating organization, ensuring optimal service efficiency and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Host
Omelet House
Las Vegas
07.2025 - Current
- Welcomed guests and guided them to their tables.
- Managed reservation system and organized seating arrangements.
- Answered guest inquiries about the menu and specials.
- Monitored wait times and communicated updates to guests.
- Took reservations over phone and in person.
Manager
Mi Casa Mexican Cuisine
Las Vegas
11.2018 - 07.2023
- Supervised daily restaurant operations and ensured adherence to quality standards.
- Managed staff schedules and maintained optimal staffing levels for service efficiency.
- Coordinated team training sessions to enhance service skills and product knowledge.
- Oversaw inventory management and ordered supplies to maintain adequate stock levels.
- Resolved customer complaints promptly to ensure satisfaction with dining experience.
- Monitored staff performance and addressed issues.
Server
7 Mares Restaurant
Las Vegas
03.2015 - 05.2017
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
Valley High School
Las Vegas, NVSkills
- Menu knowledge
- Seating organization
- Customer service
- Staff supervision
- Team training
- Time management
- Problem solving
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Host
Omelet House
07.2025 - Current
Manager
Mi Casa Mexican Cuisine
11.2018 - 07.2023
Server
7 Mares Restaurant
03.2015 - 05.2017
Valley High School