ROSA E. BRITO
Hialeah,FL
Summary
National Registered Medical Assistant with 3+ years of patient-facing clinical experience in primary care and podiatry settings. Strong background in caring for diabetic and neuropathy patients, phlebotomy, medication and vaccine administration, wound care, and EHR documentation. Known for being reliable, compassionate, and adaptable, with prior leadership experience and a strong understanding of safety, compliance, and teamwork.
Overview
2027
2027
years of professional experience
Work History
Lead Medical Assistant
Conviva
Deerfield Beach, FL
2026 - Current
- Supervised daily operations of medical assistance team to ensure high-quality patient care.
- Implemented new electronic health record system, enhancing data accuracy and retrieval efficiency.
- Trained and mentored junior medical assistants in clinical procedures and patient interaction protocols.
- Developed streamlined processes for patient intake and triage, improving workflow efficiency.
- Conducted regular audits of patient documentation to maintain compliance with healthcare regulations.
- Collaborated with healthcare providers to optimize treatment plans and improve patient outcomes.
- Coordinated scheduling for multiple healthcare professionals, ensuring optimal resource utilization.
- Assisted in developing training materials for staff on new medical technologies and practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Conviva Medical Center
12.2023 - Current
- Work closely with providers caring for diabetic and podiatry patients, including those with neuropathy and chronic foot conditions.
- Perform phlebotomy, take vital signs, run EKGs, and assist during exams and procedures.
- Administer medications and vaccines following provider orders and clinic protocols.
- Assist with wound care, dressing changes, and patient education, particularly related to diabetic foot care.
- Accurately document patient care in the EHR/EMR, supporting coding, billing, and quality measures.
- Support preventive and value-based care workflows, including screenings and quality documentation.
- Schedule appointments, coordinate referrals, and assist with front-office tasks as needed.
- Follow HIPAA and OSHA guidelines to maintain patient privacy and a safe clinical environment.
- CPR certified and comfortable meeting clinic safety requirements, including TB screening.
Medical Assistant
Franco & Co. (Outpatient Podiatry Practice)
03.2020 - 09.2023
- Assisted providers in treating lower extremity wounds, vascular conditions, and diabetic foot complications.
- Greeted patients, reviewed consent forms, explained patient rights, and assisted with completing medical histories.
- Scheduled appointments, answered phones, and maintained accurate patient charts through scanning and filing documentation.
- Provided hands-on wound care, including cleaning ulcers, dressing changes, and applying topical anesthesia.
- Prepared and cleaned exam rooms before and after patient visits.
- Assisted with X-rays and supported in-office procedures by preparing anesthesia and equipment while helping keep patients calm.
- Explained provider recommendations to patients and family members in clear, supportive language.
- Performed medical nail care for diabetic and neuropathy patients, including callus reduction and treatments such as urea applications and KeryFlex.
Quality Control Technician
Brand Labs USA
08.2019 - 03.2020
- Inspected cosmetic products to ensure quality, accuracy, and compliance with company standards.
- Performed hands-on production tasks including bottling, labeling, and packaging.
- Handle chemicals carefully while monitoring for contamination, discoloration, or defects.
- Worked closely with team members to prepare products safely and accurately for distribution.
Production Supervisor
Florida Linen Services
05.2018 - 08.2019
- Supervised daily production operations in an industrial healthcare laundry facility.
- Partnered with management to maintain employee safety, investigate incidents, and prevent injuries.
- Tracked productivity, monitored workflow, and reported performance metrics to leadership.
- Trained new employees, coached staff, and promoted teamwork and accountability.
- Ensured compliance with quality standards, company policies, and customer requirements.
Quality Inspection Lead
ImagenFirst
04.2014 - 05.2018
- Led quality inspection and specialty linen departments in a healthcare laundry setting.
- Oversaw washing, drying, folding, labeling, scanning, and cart loading processes.
- Managed inventory control and ensured proper handling of stained or damaged linens.
- Assisted with scheduling, training, and performance tracking.
- Maintained safety standards and a clean work environment at all times.
Various Production Roles
JL Audio
02.2012 - 04.2014
- Performed quality control inspections and product testing before shipment.
- Assisted in welding, assembly, finishing, and packaging of audio components.
- Worked across multiple stages of production to meet quality and quantity standards.
Various Production Roles
Hotelier Linen Service
12.2008 - 01.2012
- Served as Floor Lead and Quality Control Inspector in a hospitality laundry facility.
- Managed workflow, inspected products, and ensured orders met customer specifications.
Front Desk / Production
Suchel Fragrance Store
01.2004 - 09.2008
- Assisted customers at the front counter, processed orders, and resolved inquiries.
- Supported fragrance production and packing for shipment.
Skills
- Patient communication and customer service
- Phlebotomy and injections
- Wound care and infection control
- EHR/EMR documentation
- Appointment scheduling and referrals
- Team leadership and training
- Time management and multitasking
- Strong attention to detail and safety compliance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
Conviva Medical Center
12.2023 - Current
Medical Assistant
Franco & Co. (Outpatient Podiatry Practice)
03.2020 - 09.2023
Quality Control Technician
Brand Labs USA
08.2019 - 03.2020
Production Supervisor
Florida Linen Services
05.2018 - 08.2019
Quality Inspection Lead
ImagenFirst
04.2014 - 05.2018
Various Production Roles
JL Audio
02.2012 - 04.2014
Various Production Roles
Hotelier Linen Service
12.2008 - 01.2012
Front Desk / Production
Suchel Fragrance Store
01.2004 - 09.2008
Lead Medical Assistant
Conviva
2026 - Current