Rosa Herrera
Los Angeles,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Bon Apetit. Proven track record in cash handling and fostering customer relationships, enhancing satisfaction and repeat business. Known for strong work ethic and integrity, consistently achieving accurate transactions and maintaining a clean, organized environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Bon Apetit
Los Angeles, CA
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Driver
Instacart
Los Angeles, CA
11.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Reduced delivery times with careful planning and route optimization.
Cashier
Bobo’s Hamburgers
Los Angeles
08.2016 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles07.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
Languages
English
Elementary
Spanish
Elementary
Certification
- CPR/AED & First Aid
- Food handler card
Timeline
Cashier
Bon Apetit
10.2024 - Current
Driver
Instacart
11.2019 - Current
Cashier
Bobo’s Hamburgers
08.2016 - 08.2021
High School Diploma -
Alain Leroy Locke College Preparatory Academy