Rosa I Duarte
Phoenix,AZ
Overview
15
15
years of professional experience
Work History
Remote Customer Service Representative
IntouchCX
Mesa, AZ
10.2023 - 12.2025
- Assist customers through inbound calls regarding vehicle information, warranty or repairs needed.
- Troubleshoot Blue link app and website concerns, guide through resetting pin and passwords. Also offered subscription renewal and retention.
- Help resolve customer complaints.
- Provide a meaningful and positive experience with every interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services.
Care for family
Home
Phoenix, AZ
01.2017 - 10.2023
- Stayed home to care for children still in school.
Member Service Representative
Aerotek Staffing
Tempe, AZ
07.2014 - 01.2017
- Assist customers through inbound calls regarding healthcare coverage.
- Provide a meaningful and positive experience with every interaction following HIPAA guidelines.
- Entered updates into the company database.
- Learn and retain a thorough working knowledge of all existing and new products and services.
Customer Service Representative
Logisticare
Phoenix, AZ
12.2010 - 04.2014
- Assist customers through inbound calls up to 100 calls per day to coordinate non-emergency medical transportation reservations.
- Provide a meaningful and positive experience with every interaction following HIPAA guidelines.
- Entered updates into the company database.
Bookkeeper Assistant
Alvidrez Bookkeeping
Phoenix, AZ
03.2002 - 11.2010
- Income tax preparing and filing.
- Identified, collected, and organized data for analysis and decision-making in a timely manner.
- Entry of financial records and calculations.
- Checked figures for correct entry and mathematical accuracy with proper codes before entry into an Excel spreadsheet.
- Handled all customer service issues, payment disputes and collection of payment for service provided.
Skills
- Account updating
- Complaint resolution
- Team collaboration
- Positive and professional
- Technical troubleshooting
- Adaptability and flexibility
- Payment processing
- Customer service
- Typing proficiency
- Tactful and diplomatic
- Microsoft Excel
- Active listening
Timeline
Remote Customer Service Representative
IntouchCX
10.2023 - 12.2025
Care for family
Home
01.2017 - 10.2023
Member Service Representative
Aerotek Staffing
07.2014 - 01.2017
Customer Service Representative
Logisticare
12.2010 - 04.2014
Bookkeeper Assistant
Alvidrez Bookkeeping
03.2002 - 11.2010