Rosa Lizardo
Dale,TX
Summary
Driven manager with a proven track record at Cricket Wireless, enhancing customer satisfaction and team performance through effective problem-solving and staff training. Skilled in adaptability and complex decision making, I excel in leading cross functional teams to exceed project goals and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Manager
Cricket Wireless
Austin
05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Cashier
Juice Land
Austin, TX
08.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Flooring Installer
Flooring Department
Austin, TX
07.2017 - 08.2021
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
Education
Production - Production
Austin Community College
Austin, TX10.2034
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Workforce Management
- Lead Generation
- Decision-Making
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Training and Development
- Goal Setting
- Scheduling and Coordinating
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Relationship Building
- Good Judgment
- Process Improvement
- Active Listening
- Project Planning
- Problem-solving aptitude
- Self Motivation
- Adaptability
- Reliability
- Idea Development and Brainstorming
- Team building
- Analytical Thinking
- Problem-solving abilities
- Written Communication
- Interpersonal Communication
- Team Collaboration
Safety is priority
Languages
Spanish
Native or Bilingual
Timeline
Manager
Cricket Wireless
05.2023
Cashier
Juice Land
08.2021 - 10.2023
Flooring Installer
Flooring Department
07.2017 - 08.2021
Production - Production
Austin Community College