Rosa Maldonado
Oviedo
Summary
Qualified representative with documented history of meeting and exceeding goals. Known for strong relationship-building skills and commitment. Excellent record of expanding and promoting new initiatives.
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Bilingual Talent Acquisition Agent
Renewal by Andersen
08.2022 - Current
- As part of a team and in a high call volume environment, source and conduct initial interviews with candidates.
- Schedule interviews with Hiring Managers and obtain their feedback regarding all prospective candidates.
- Present ideas and suggestions to the team utilizing a proactive problem-solving approach.
- Work with interview confirmations, audit scheduling to ensure no errors made by any team agent during scheduling, and schedule interview reminders for assigned requisitions.
- Report and correct scheduling errors.
Program Enrollment Specialist
Vesta Healthcare
11.2021 - 07.2022
- Utilizing Salesforce, manage a list of potential members to communicate the benefits of the Vesta Healthcare program.
- Serve as an internal expert for the eligibility assessment based on Medicare, Medicaid, and private insurance eligibility.
- Oversee the member acquisition process starting with program outreach, education, and onboarding.
- Work as a team member with the Clinical team to schedule virtual visits for members and caregivers.
Assistant Registrar-Rock Hill High School
Prosper Independent School District
07.2020 - 05.2021
- Under minimal supervision, responsible for assisting in the maintenance of student academic records at the campus level.
- Process student enrollment, transfers, withdrawals, student population reports creation, and closely work with Counselors and Assistant Principals.
- Provide exemplary customer service to parents needing to complete the enrollment or withdrawal process.
Frontline Technology Support
Prosper Independent School District
08.2015 - 05.2020
- Provide all Level 1 campus Technology support.
- Assist in updating and maintaining all school technology inventory, assist with the proper use of all campus technology and presentation systems, complete computers upgrades and software installations.
- Provide software and hardware tech support to all school staff and students, brief new school staff in the use of existing technology and provide new staff training on how to use all technology.
- Create reports to communicate to a team of Level 2 technicians any need for additional tech support.
- School event support and coordinate any alternate event coverage when needed.
Technology Specialist
Frisco Independent School District
08.2014 - 07.2015
- Provide all campus Level 1 Technology support.
- Create weekly presentations for the school assembly.
- Assist in updating and maintaining an inventory of software and hardware, assist with the proper use of school technology presentation systems, complete computer upgrades.
- Software and hardware technology support.
- Classroom substitute teacher role when needed to cover class due to an absent substitute teacher.
Independent Contractor
ARC Consulting
09.2011 - 06.2014
- Call center call Quality Audits/Evaluations for technical support calls.
- English and Spanish call transcription and translation.
Independent Contractor
Working Solutions
04.2003 - 07.2011
- Inbound and outbound call center projects.
- Multiple clients.
Education
B.A. - Psychology
University of Puerto Rico
Skills
- Bilingual
- Candidate sourcing
- Case Management
- Student Registration
- Call Center QA
- Translation and Interpretation
- Technical Support
- Call Transcription
- Sales
- Customer Service
Certification
Heartsaver CPR AED, American Heart Association
References
Available upon request
Timeline
Senior Bilingual Talent Acquisition Agent
Renewal by Andersen
08.2022 - Current
Program Enrollment Specialist
Vesta Healthcare
11.2021 - 07.2022
Assistant Registrar-Rock Hill High School
Prosper Independent School District
07.2020 - 05.2021
Frontline Technology Support
Prosper Independent School District
08.2015 - 05.2020
Technology Specialist
Frisco Independent School District
08.2014 - 07.2015
Independent Contractor
ARC Consulting
09.2011 - 06.2014
Independent Contractor
Working Solutions
04.2003 - 07.2011
B.A. - Psychology
University of Puerto Rico