Vanessa castro
67160 San Gabriel Cir
Summary
Skilled Leasing Consultant with expertise in tenant relations, lease administration, and compliance enforcement. Committed to enhancing tenant satisfaction and ensuring adherence to property standards.
Overview
22
22
years of professional experience
Work History
Leasing Consultant
National CORE
Rancho Cucamonga, California
06.2025 - Current
- Maintained accurate records of lease agreements and tenant information.
- Responded promptly to tenant maintenance requests and concerns.
- Conducted routine inspections of properties to ensure compliance with standards.
- Facilitated move-in and move-out processes for residents efficiently.
- Utilized property management software for daily operations and reporting tasks.
- Organized community events to enhance resident engagement and satisfaction, fostering a sense of community.
- Drafted lease agreements and managed collection of security deposits and rent payments to ensure compliance and timely transactions.
- Issued non-payment notices to delinquent tenants following lease and legal guidelines.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Leasing Consultant
Falkenberg & Gilliam Associates
Pasadena, California
04.2024 - 06.2025
- Maintained accurate records of lease agreements and tenant information.
- Assisted residents with leasing inquiries and property tours.
- Collaborated with team to create engaging marketing materials that showcased vacant units.
- Facilitated seamless move-in and move-out processes to enhance resident experience.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Utilized property management software for daily operations and reporting tasks.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Addressed tenant requests for maintenance services promptly to ensure satisfaction and retention.
Assistant Property Manager
RPM Company
Lodi, California
07.2016 - 04.2020
- Tracked expenses and managed invoices to support accurate budgeting processes.
- Conducted property inspections to ensure compliance with company standards.
- Organized resident events and community activities to enhance tenant engagement.
- Resolved tenant complaints regarding maintenance issues promptly to enhance resident satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Processed security deposit refunds for tenants after move-out inspections.
- Compiled monthly financial reports to provide insights into property performance.
Paraprofessional Assistant
Palm Springs Unified School District
Palm Springs, California
10.2015 - 10.2016
- Assisted teachers with classroom management and lesson preparation to enhance student learning environment.
- Assisted students with special needs during daily activities and transitions.
- Facilitated communication between teachers, parents, and support staff effectively.
- Monitored student progress and communicated insights to educators to inform instructional strategies.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Attended parent-teacher conferences to support communication between teachers and parents.
- Performed clerical tasks such as filing and copying documents to support efficient classroom operations.
- Helped maintain student records and documents related to academic progress and behavior.
- Provided individualized support to students with special needs.
Senior Bank Teller
Bank of America
Palm Springs, California
05.2004 - 01.2014
- Managed daily cash transactions and balanced cash drawers efficiently.
- Handled large volumes of cash accurately, ensuring transaction verifications were completed without discrepancies.
- Reconciled discrepancies between cash drawer totals and computer records.
- Assisted customers with account inquiries and provided tailored banking solutions.
- Promoted bank products, increasing customer engagement and satisfaction.
- Resolved customer complaints promptly, fostering a positive banking experience.
- Trained junior tellers on operational procedures and customer service standards.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained compliance with banking regulations and internal policies diligently.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06-2004
Some College (No Degree) - Business Administration And Management
College of The Desert
Palm Desert, CASkills
- Lease administration
- Property management
- Property management software
- Tenant relations
- Budget management
- Financial reporting
- Compliance enforcement
- Customer relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Consultant
National CORE
06.2025 - Current
Leasing Consultant
Falkenberg & Gilliam Associates
04.2024 - 06.2025
Assistant Property Manager
RPM Company
07.2016 - 04.2020
Paraprofessional Assistant
Palm Springs Unified School District
10.2015 - 10.2016
Senior Bank Teller
Bank of America
05.2004 - 01.2014
High School Diploma -
Cathedral City High School
Some College (No Degree) - Business Administration And Management
College of The Desert