Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Rosa Navarro

Salinas,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Referral Coordinator

Salinas Valley Imaging
Salinas, CA
01.2024 - Current
  • Assisted in the development of referral processes and procedures.
  • Conducted outreach to community providers for referrals and resources.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Provided feedback on relevant referral trends, issues, and best practices.
  • Monitored patient progress throughout the referral process.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Communicated regularly with patients regarding their care plans following a referral.

Supervisor/Visuals

JD Sports / Finish Line
05.2020 - 02.2023
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Directed and supervised team of 15 employees in daily operations.
  • Organized and delegated tasks to staff members for closing activities such as restocking shelves, cleaning, and organizing merchandise.
  • Organized merchandising displays according to current trends or seasonal changes.

Filling Clerk

Taylor Farms California
04.2020 - 10.2021
  • Performed daily greetings and visual inspections of employees to detect symptoms related to the common cold, seasonal allergies, and COVID-19.
  • Tracked COVID cases meticulously for accurate documentation and follow-up.
  • Handled incoming calls and effectively resolved minor HR issues.
  • Assisted in various Human Resources special projects.
  • Assisted employees in completing various forms and requests.
  • Responsible for tracking COVID cases (isolation period)
  • Filed paperwork and documents according to established procedures.

Phone Operator

Salinas Valley Health Imaging
10.2023
  • Answer phone calls in a timely manner.
  • Handle confidential incoming mail and distribute it to the correct department.
  • Assist with X-ray appointments.
  • Responsible to handle callback message for certain departments.
  • Responsible for monitoring failed faxes.
  • Provided customer service support for customers with questions or technical issues.
  • Transferred calls to other departments as needed.
  • Assisted in troubleshooting phone system issues.
  • Updated customer accounts with new information from callers.

Education

High School Diploma -

Everett Alvarez High School

AA General Studies -

Hartnell College

Skills

  • Bilingual - Fluent in Spanish
  • Computer literate
  • Ability to work well under little to no supervision
  • Reliable and Detail oriented
  • Professional and energetic work attitude
  • Customer Service
  • Medical Terminology
  • Appointment Scheduling
  • Referral tracking
  • HIPAA Regulations

References

  • Sheri Savko, Salinas Storm, Director of Player Development, 831.402.1134
  • Jose Perez, Taylor Farms, HR Generalist, 831-676-9300

Languages

Spanish
Professional

Timeline

Referral Coordinator

Salinas Valley Imaging
01.2024 - Current

Phone Operator

Salinas Valley Health Imaging
10.2023

Supervisor/Visuals

JD Sports / Finish Line
05.2020 - 02.2023

Filling Clerk

Taylor Farms California
04.2020 - 10.2021

High School Diploma -

Everett Alvarez High School

AA General Studies -

Hartnell College

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Rosa Navarro