Rosa Ortiz
Gonzales,LA
Summary
Dynamic Sales Associate with proven success at GUESS, excelling in customer engagement and relationship building. Demonstrated expertise in cash handling and POS operations, consistently achieving sales targets. Known for problem-solving skills and fostering teamwork, enhancing the shopping experience and driving customer loyalty through personalized service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Michael Kors
03.2024 - Current
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained up-to-date knowledge of product features and promotions to inform customer decisions.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized merchandise displays to optimize visual appeal and drive sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction and loyalty.
- Participated in inventory management activities, including stock replenishment and loss prevention strategies.
- Provided training support to new associates on sales techniques and store procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Sales Associate
GUESS Factory
06.2019 - 02.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to drive customer engagement and sales.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve store sales goals and improve performance.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Conducted inventory counts and restocked merchandise to maintain optimal inventory levels.
- Supported promotional events by setting up displays and informing customers of offers.
- Provided training to new associates on store policies and procedures for operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
American Eagle Outfitters, Inc
02.2024 - 05.2025
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized merchandise displays to optimize visual appeal and drive sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided training support to new associates on sales techniques and store procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Nursing
Baton Rouge Community College
Baton Rouge, LASkills
- Customer service
- Management experience
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Reliable and punctual
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Store opening and closing
- Sales expertise
- POS system operation
- Friendly and outgoing
- Customer engagement
- Merchandising
Languages
Spanish
Full Professional
Timeline
Sales Associate
Michael Kors
03.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
02.2024 - 05.2025
Sales Associate
GUESS Factory
06.2019 - 02.2024
No Degree - Nursing
Baton Rouge Community College