Rosa Perez

• Trained team members in successful strategies to meet operational and sales targets.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Monitored cash drawers in six checkout stations to verify adequate cash supply.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Monitored cash drawers in twelve checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service.
• Helped customers complete purchases, locate items and join reward programs.
• Mentored other store employees in customer service and assistance to help improve overall satisfaction.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.

Answered questions about store policies and addressed customer concerns.

• Mentored new team members on sales software system operation

• Managed store organization, maintenance and purchasing functions.
• Trained team members in successful strategies to meet operational and sales targets.
• Resolved customer service issues promptly.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.