Rosa Phillips
Port Charlotte,FL
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Experienced Phlebotomist bringing 1 years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.
Overview
2
2
years of professional experience
Work History
Host
Olive Garden
Port Charlotte, FL
12.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Receptionist
Great Clips
Reynoldsburg, OH
01.2023 - 10.2023
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Crew Member
Chipotle Grill
Canal Winchester, OH
05.2022 - 01.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Certification - Phlebotomy
Horizon Health Care Institute
Port Charlotte, FL02-2024
Certification - Paramedical Examining
Larock Healthcare Academy
Columbus, OH09-2023
Certification - Blood Lab Specialist
Larock Healthcare Academy
Columbus, OH08-2023
Certification - Clinical Lab Assistant
Larock Healthcare Academy
Columbus, OH07-2023
Certification - Phlebotomy
Larock Healthcare Academy
Columbus, OH06-2023
High School Diploma -
Pickerington High School Central
Pickerington, OH05-2023
Skills
- Guest Engagement
- Cleaning And Sanitation
- Teamwork And Collaboration
- Effective Multitasking
- Restocking Skills
- Public Speaking And Performing
- Infection Control Standards
- Sample Collection
- Venipuncture
Accomplishments
- Got 100 sticks and was given an award for successfully completing 100 classroom sticks, demonstrating above average proficiency and professionalism.
- Never missed a day of training and was awarded for perfect attendance
Timeline
Host
Olive Garden
12.2023 - Current
Receptionist
Great Clips
01.2023 - 10.2023
Crew Member
Chipotle Grill
05.2022 - 01.2023
Certification - Phlebotomy
Horizon Health Care Institute
Certification - Paramedical Examining
Larock Healthcare Academy
Certification - Blood Lab Specialist
Larock Healthcare Academy
Certification - Clinical Lab Assistant
Larock Healthcare Academy
Certification - Phlebotomy
Larock Healthcare Academy
High School Diploma -
Pickerington High School Central