Rosa Pinto
Hacienda Heights,CA
Summary
Customer service professional with retail cashier, front-end support, and cash office experience. Known for handling payments accurately, resolving register discrepancies, and keeping checkout areas organized while supporting a positive customer experience. Background includes staff coaching, scheduling, and opening and closing duties that help daily operations run smoothly.
Overview
13
13
years of professional experience
Work History
Cashier
DD's Discount
West Covina, California
09.2026 - Current
- Greeted shoppers and answered pricing questions in fast-paced discount store setting.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Bagged purchases and organized checkout areas, enhancing customer flow during peak hours.
- Checked merchandise prices and resolved register discrepancies, ensuring accurate transactions for customers.
- Assisted management with daily operations, contributing to overall store efficiency.
Cashier
Diamond Liquor
Diamond Bar, CA
11.2024 - 09.2026
- Executed opening and closing procedures, including cash register counting, restocking, and cleaning, to maintain operational efficiency.
- Provided excellent customer service by greeting customers and offering assistance.
- Developed strong customer relationships to support satisfaction and loyalty.
- Greeted customers and offered assistance, enhancing overall shopping experience.
- Restocked shelves regularly to ensure product availability.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Cultivated strong customer relationships, fostering satisfaction and loyalty.
- Built and maintained positive working relationships with co-workers.
Support Manager
Grocery Outlet Bargain Market
La Habra
10.2024 - 12.2024
- Coached employees on day-to-day tasks and complex issues to improve problem-solving skills.
- Monitored employee and customer interactions to ensure high-quality service standards.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and maintained customer relationships to improve satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front End Supervisor
Walmart Neighborhood Market
La Puente
09.2021 - 01.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw employee performance, addressed issues, and implemented solutions to meet productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Greeted visitors and customers, provided assistance, and answered questions to enhance customer experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
Cash Office Associate
Walmart Neighborhood Market
La Puente
04.2019 - 09.2021
- Maintained accurate petty cash records of debits and credits, ensuring compliance with established policies and procedures.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Balanced safe and prepared tills and register bags for next sales date, ensuring readiness for customer transactions.
- Prepared bank deposits and corporate cash shipments.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Oversaw and managed change fund, facilitating efficient customer transactions.
Customer Service Representative
Walmart Neighborhood Market
La Puente
06.2016 - 04.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software to ensure accurate customer information.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to identify areas of opportunity and offered actionable feedback to management.
- Recommended and assisted in locating out-of-stock products based on customer requests to enhance fulfillment.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Cashier
Walmart Neighborhood Market
La Puente
03.2014 - 06.2016
- Collaborated with shift manager to resolve customer concerns and enhance service quality.
- Restocked and organized front lane merchandise to maintain a visually appealing shopping environment.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and purchases complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Valley Alternative Highschool
01-2014
Skills
- Customer Service
- Policy Development
- Teamwork and Collaboration
- Flexible Schedule
- Staff Training
- Continuous Improvement
- Customer service understanding
Timeline
Cashier
DD's Discount
09.2026 - Current
Cashier
Diamond Liquor
11.2024 - 09.2026
Support Manager
Grocery Outlet Bargain Market
10.2024 - 12.2024
Front End Supervisor
Walmart Neighborhood Market
09.2021 - 01.2023
Cash Office Associate
Walmart Neighborhood Market
04.2019 - 09.2021
Customer Service Representative
Walmart Neighborhood Market
06.2016 - 04.2019
Cashier
Walmart Neighborhood Market
03.2014 - 06.2016
High School Diploma -
Valley Alternative Highschool