Rosa Posada
San Marcos,CA
Summary
Dynamic administrative professional with strong customer service skills and bilingual proficiency. Proven track record in streamlining patient care coordination and enhancing administrative efficiency. Effective communicator with a focus on delivering results and improving operational workflows.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Santa Ana Fresh Mexican Food
Vista, California
07.2020 - Current
- Coordinated daily administrative tasks to improve operational efficiency in restaurant.
- Managed customer inquiries via phone and in-person, achieving timely resolutions.
- Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours.
- Answered phone calls and emails, facilitating effective business correspondence.
- Organized and maintained both physical and electronic filing systems for accuracy.
Patient Service Representative externship
Neighborhood Healthcare
Escondido, California
07.2024 - 08.2024
- Verified insurance eligibility and efficiently processed registration documents.
- Registered patients by updating records in computer systems and patient charts.
- Maintained accurate patient files and updated information in electronic health records.
- Assisted patients in scheduling follow-up appointments to optimize provider availability and enhance patient experience.
- Answered incoming calls professionally to address inquiries and provide information.
- Collaborated with healthcare staff to coordinate referrals and follow-ups, ensuring continuity of care for patients.
- Ensured compliance with privacy regulations while handling sensitive patient information.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06-2014
Some College (No Degree) - Medical Office Administration
Palomar College
San Marcos, CASkills
- Bilingual proficiency
- Patient registration processes
- Document management systems
- Microsoft Office suite
- Customer service excellence
- Effective communication skills
Timeline
Patient Service Representative externship
Neighborhood Healthcare
07.2024 - 08.2024
Administrative Assistant
Santa Ana Fresh Mexican Food
07.2020 - Current
High School Diploma -
Mission Hills High School
Some College (No Degree) - Medical Office Administration
Palomar College