Rosa Robles

• Provides timely and accurate solution for customer service request while demonstrating a high level of empathy professionalism and respect.

• Take 80-100 call daily

• scheduling appointments

• Resolved patient and customers complaint

• Bilingual

• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Sought ways to improve processes and services provided.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

• Greeted and informed customers of products, fostering positive store experiences.

• Processed cash, check and credit cards for customer purchases.

•Resolved and de-escalated issues to address customer concerns.

• Enforced store safety and cleanliness standards, reducing hazards.

• Helped customers locate merchan

• Operated cash register and POS to process sales transactions and handle payments.

• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.

•Performed cleaning tasks, keeping store neat and organized.

• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Drove sales through customer relationship building

and suggestive selling techniques.