Rosa Terrazas
Horizon,TX
Summary
Driven and resourceful administrative professional with experience assisting with work of high-achieving executives both in English and Spanish. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Consultant
DATAMARK
El Paso, TX
01.2024 - 07.2024
- Provided excellent customer service, addressing inquiries and resolving issues
- Resolved guest inquiries punctually and politely for professional customer service.
- Exceeded performance metrics by providing exceptional customer service in a bilingual capacity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Secretary
Ornelas All Trades
El Paso, TX
06.2023 - 11.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
Empire Today
El Paso, TX
03.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Supported customers with their queries in both English and Spanish.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Target
El Paso, TX
11.2008 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Applied Science - Physical Therapy Assistance
El Paso Community College
El Paso, TX12.2024
Skills
- Customer Service
- Verbal and Written Communication
- Payroll Processing
- Consultative Sales
- Appointment Scheduling
- Data Entry
Languages
Spanish
English
Timeline
Consultant
DATAMARK
01.2024 - 07.2024
Secretary
Ornelas All Trades
06.2023 - 11.2023
Customer Service Representative
Empire Today
03.2021 - 11.2022
Cashier
Target
11.2008 - 01.2009
Associate of Applied Science - Physical Therapy Assistance
El Paso Community College