Rosa Valdez
Mart,TX
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
02.2022 - Current
- Coordinate patient appointments and managed schedules to optimize clinic operations.
- Clinic modalities scheduled: VVC, Tele, Face to Face, New Patient, Walk-Ins, Well Woman Exams, Post ER/Urgent Care, & Podiatry consults.
- Scheduled for the following clinics: Primary care, Tele Health, Pact Pharmacy, Eye, & Podiatry Clinic.
- Assisted pact team by requesting (ROI) medical records via fax and ensuring documents are received in a timely manner.
- Check in patients, verify demographics, monitor & update ICB insurance buffer, & monitor VETEXT -conduct outreach.
- Order labs, print lab labels, request medication refills, inter notes for consult/referral requests.
- Enter Community Care Primary Care Consult Request.
- Update/Capture Privacy Permission & Limitation requests.
- Clear any "NO ACTION TAKEN" at the end of work day. Cancel/No Show & reach out to veterans for rescheduling.
- Communicate with pact team & other VA staff via teams in a professional manner.
- Run EARR reports-correct errors & disseminate to proper staff.
- Run Query Report from ISS- work on open text orders.
- Create & mail PCP outreach letters.
- Respond to TEAMS messages/CPRS alerts from Contact Center /VA Staff with patients request to cancel, reschedule, or schedule appointments.
Advanced Medical Support Assistant
Department of Veterans Affairs
06.2021 - 02.2022
- Assisted in the training of new staff on administrative procedures and software systems.
- Coordinated patient scheduling and appointment management for optimal clinic workflow for 4B Preop Anesthesia & 4B Same Day Procedures.
- Checked in patients through VETLINK. Verified & updated patient demographics.
- Updated & monitored ICB insurance buffer.
- Scheduled Preop Anesthesia consults using vistaGui.
- Scheduled Same Day Procedures using VISTA.
- Verified patients had active orders in CPRS.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Made charts up for Preop Anesthesia & Same Day Procedures. Placed name alerts & special needs alerts on charts.
- Printed lab labels, wristbands, coded charts for patient privacy.
- Work in collaborations with other medical staff to ensure veterans saw all Preop staff before leaving clinic.
Contact Representative
Benefits & Services HRC
05.2021 - 06.2021
- Managed customer inquiries and provided accurate information regarding benefits and services.
- Customer support of the MyHealthVet website, eBenefites website, Access VA website, Beneficiary Travel Self Service System, Web & Mobile Solutions.
- Identified & resolved different types of issues & problems reported such as password resets, website usability.
- Help with navigation & troubleshooting of web sites.
Advanced Medical Support Assistant/Medical Support Assistant
Department of Veterans Affairs
05.2016 - 05.2021
- Rotated to work different wards. Crossed trained at discharge center, preop anesthesia, & same day procedure clinic.
- Kept track of patient movements from admission to discharge.
- Discharged, admitted, & transfer patients.
- Updated patient demographics & emergency contacts.
- Answered phones & relayed messages.
- Printed veteran identifiers such as, lab labels & wristbands for admitted veterans. Ordered labs,X-rays, escorts, & food trays.
- Attained veteran's request to opt in or out of facility's directory.
- Monitors CPRS notifications, schedule follow up appointments, print necessary paperwork for patients transferring facilities.
- Maintain bed board accuracy.
- Assist medical staff & other VA staff with anything, within my scope of employment to help with veteran's care.
Phlebotomist
Loyal Source Government Services, LLC
03.2015 - 05.2016
- Collected blood specimens using established protocols to ensure patient safety and sample integrity.
- Maintained accurate records of patient information and specimen collection processes.
- Trained new staff on phlebotomy techniques and best practices for sample handling.
- Worked outpatient & inpatient collecting blood sample from patients.
- Monitored inventory levels of supplies, ensuring readiness for daily operations.
- Conducted patient assessments to identify suitable venipuncture sites and minimize discomfort.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Contracted at the Dallas VA Medical Center.
Education
Dallas College
Dallas, TXSkills
- Conflict resolution techniques
- Excellent multitasking skills
- Team player
- Ability to work unsupervised
- Compassionate & excellent customer care
- Medical terminology proficiency
- HIPAA compliance
- Appointment scheduling expertise in various clinic scheduling modalities
- Ability to work with various clinic software, CPRS, VISTA, ISS, VETEXT
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
02.2022 - Current
Advanced Medical Support Assistant
Department of Veterans Affairs
06.2021 - 02.2022
Contact Representative
Benefits & Services HRC
05.2021 - 06.2021
Advanced Medical Support Assistant/Medical Support Assistant
Department of Veterans Affairs
05.2016 - 05.2021
Phlebotomist
Loyal Source Government Services, LLC
03.2015 - 05.2016
Dallas College