ROSAEL FERNANDEZ
Queens
Summary
Dynamic receptionist with over 15 years of experience in front desk management and customer service excellence. Proven ability to enhance client satisfaction through effective communication and administrative support. Skilled in fostering hospitable atmospheres while maximizing process efficiency. Strong track record in task prioritization and organizational management. Focused on optimizing workflows to achieve operational excellence. Dedicated to offering exceptional assistance to team members and clients. Enthusiastic team player with proven expertise in fostering strong connections. Dependable professional with track record of success in field, attention to detail and proactive mindset. Dedicated to enhancing processes and workflows for team advancement Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Mount Sinai
New York
11.2024 - Current
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinate appointments for Infusion/Hematology Department
- Coordinate with doctors' office to retrieve required documentation.
- Engage with finance team to obtain necessary patient insurance updates
- Direct customer inquiries to appropriate department personnel.
- upload documents into patient files.
- Engage with patients as required
- Gather and log registration and financial details into Epic
Patient Encounter Associate
Mount Sinai
Manhattan
12.2021 - Current
- Greet patients in person and by phone and upgrade insurance/demographics information in the management system.
- Gather registration and financial information for pre-registration and enter it in the management system and ensure that all entries are completed and accurate.
- Answer phones, schedule and cancel patient appointments based on established protocols.
- Check in patients upon arrival and dismiss them.
- Ensure the patient has paid or collect the appropriate co-pay under the direction of billing management.
- Scan documents into electronic health records daily.
- Responsible for the distribution of metro-cards using web-based program.
- Print and provide patients with wristbands.
Receptionist
Manhattan Endodontic Specialist
Manhattan
01.2008 - 03.2022
- Greet customers and visitors in-person and via telephone calls.
- Collect co-payments from clients and updated account balances.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answer questions and address, resolve or escalated issues to management personnel to satisfy customers.
- Keep reception area clean and neat to give visitors positive first impression.
- Act as first point of contact and set appointments for prospective clients.
- Answer incoming calls on high-volume, multi-line phone switchboard and pleasantly transfer callers to appropriate personnel.
- Assist patients in completing all necessary forms and documents.
- Prepared claim forms for dental insurance and verified them.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Bachelor of Science - Business Administration
Berkeley College
New York, NY08.2020
Associate of Science - Medical Assistant
Interboro Institute
New York, NY06.2006
Skills
- Bilingual proficiency
- Customer and client relations
- Organization skills
- High-volume management
- Excellent multitasking capability
- Team building
- Customer service
- Relationship development
- Prioritizing
Timeline
Administrative Assistant
Mount Sinai
11.2024 - Current
Patient Encounter Associate
Mount Sinai
12.2021 - Current
Receptionist
Manhattan Endodontic Specialist
01.2008 - 03.2022
Bachelor of Science - Business Administration
Berkeley College
Associate of Science - Medical Assistant
Interboro Institute