Rosa I. Calix
Splendora,TX
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Strong work ethic built.
Overview
9
9
years of professional experience
Work History
Assistant Manager
TimeWise
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
Bartender
La Cruderia
02.2024 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Cashier
Chipotle
11.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Remodeling Crew Member
Self-employeed
09.2018 - 11.2019
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Collaborated with team members to complete projects on time and within budget constraints.
- Improved project efficiency by streamlining communication between crew members and clients.
- Developed expertise in various remodeling techniques, allowing for greater versatility on job sites.
- Demonstrated commitment to continuous improvement through proactive learning opportunities.
Waitress
Landry's Inc
04.2018 - 10.2018
- Providing wait service to ensure all customers satisfaction
- Seating and Taking customer orders
- Delivering food, and beverages to customers
- Check with customers to ensure they're enjoying their meals
- Communicating with customers to resolve any complaints
Waitress
State St Provisions
02.2016 - 04.2016
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Communicate order details to the Kitchen Staff
- Deliver Checks and collect bill payments
Education
High School -
MacArthur High School
01.2012
Skills
- Leasing Software Knowledge: Onesite
- Leasing Software Knowledge: Bluemoon
- Knowledge in MS Word
- Knowledge in MS Excel
- Knowledge in MS PowerPoint
- Knowledge in Access
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
TimeWise
02.2025 - Current
Bartender
La Cruderia
02.2024 - 06.2024
Cashier
Chipotle
11.2019 - 03.2020
Remodeling Crew Member
Self-employeed
09.2018 - 11.2019
Waitress
Landry's Inc
04.2018 - 10.2018
Waitress
State St Provisions
02.2016 - 04.2016
High School -
MacArthur High School
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