Rosa I Muro

• Greeted patients warmly and created a welcoming environment.
• Answered phone calls promptly and addressed inquiries professionally.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Scheduled appointments efficiently using practice management software.
• Assisted in insurance verification and explained coverage options to patients.
• Coordinated communication between patients and chiropractic staff effectively.
• Managed patient referrals and follow-ups to facilitate timely treatment.
• Managed patient records accurately and maintained confidentiality.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Maintained communication with attorneys giving them updates and recommendations requested by the chiropractor for their clients

• Mailroom service picking up mail from post office, opening it and scanning documents
• enclosed for the client while they work remotely from home due to pandemic. Shipping
• and receiving packages, answering client's emails and assist them in every way possible
• during this crucial time.

• Supervised daily cleaning operations to maintain facility standards.
• Trained staff on proper cleaning techniques and safety procedures.
• Coordinated cleaning assignments for team members to ensure efficient workflow.

Supervised janitorial crew, addressing client inquiries via calls and emails to maintain service satisfaction.

Maintained employees' timecards and records to ensure accurate payroll processing.

Ordering supply and completing work orders. Daily I was responsible for answering to

any issues the on-site clients had regarding the janitorial crew along with preparing for

multiple events and solving all their needs