Rosalea Sheets
Sparks,NV
Summary
Operations leader with a proven track record in business strategy and distribution network optimization. Demonstrated expertise in business development and strategic planning, driving sustained growth and profitability. Recognized for exceptional leadership and effective communication, consistently exceeding sales targets while managing client relationships. Committed to utilizing these skills to foster organizational success in dynamic environments.
Overview
33
33
years of professional experience
Work History
Sales Associate
Hancock Fabrics
Sparks, Nevada
02.2015 - 11.2015
- Fostered strong relationships with colleagues and supervisors to ensure team achievements.
- Delivered precise details regarding products, pricing, and available services.
- Showcased product features and benefits during demonstrations.
Vice President - Retail National Lending
JP Morgan Chase
Reno, NV
01.2003 - 12.2010
- Managed operations staff across four centers supporting 400+ Loan Officers in Texas and Ohio Markets.
- Handled capacity management, staffing, and audit compliance reviews.
Vice President - Global Operations Manager for Wholesale Lending
JP Morgan Chase
Reno, NV
01.2008 - 12.2009
- Pioneered global program in Manila to streamline compliance disclosure processes.
- Maximized global efficiency by coordinating 24-hour operations between US and Philippines.
- Optimized workspace by implementing desk sharing across divisions, reducing expenses.
- Led recruitment and onboarding of 32 team members across Manila and US within a 45-day timeframe.
- Completed US volume migration to Manila two months before deadline.
- Established and executed an audit program guaranteeing quality from Global ROC met benchmarks.
National Operations Manager for the Subprime Channel
JP Morgan Chase
Reno, NV
01.2003 - 12.2005
- Oversaw operations management staff in four centers with over 600 FTE.
- Managed capacity planning, staffing processes, and operational compliance audits across QA and GAD.
Senior Vice President - Operations Management
Wells Fargo Home Mortgage
Des Moines, IA
01.1999 - 12.2003
- Oversaw retail operations for Wells Fargo Home Mortgage in the western region.
- Integrated 17 operational centers comprising 2100 FTE to support over 4000 Sales Associates.
- Managed $150 million core operations budget.
- Oversaw expansion efforts for rate rallies in 2001, 2002, and 2003 across Retail Operations.
- Increased workforce by 1,900 FTE within 120 days to boost operational capacity.
- Consolidated 175 operations centers into 33, implementing consistent workflow processes for mortgage loan origination.
- Recovered significant start-up project to prevent $6mm loss.
- Executed complete construction of new facility, incorporating IT infrastructure and VRU systems.
- Developed and executed a strategic plan transforming Norwest Consumer Loan operations with 126 FTEs into a Mortgage Loan Processing Center.
- Implemented a strategic 120-day initiative reducing current production expenses.
- Functioned as pilot site for operational workflow alterations.
Senior Vice President - Functional Executive of Service Accounting
Chase Manhattan Mortgage Corporation
Tampa, FL
01.1987 - 12.1996
- Located in Tampa, Florida and Monroe, Louisiana
- Managed five direct reports with a staff of 130 people
- Areas of responsibility include Investor Accounting, Cash Management, Special Loans and HUD 235 loans
Seamstress
Bobby Page Cleaners
Reno, Nevada
08.2019 - 01.2020
- Sewed decorative embellishments onto clothing items such as beading, embroidery or sequins.
- Measured and cut fabric for garments according to patterns or customer specifications.
- Operated industrial sewing machines to construct garments from pre-cut pieces of fabric.
- Repaired or replaced pockets, zippers, snaps, buttons, and lining with sewing machines and hand stitching.
Education
Executive Leadership - Leadership Skills
Wells Fargo School of Leadership
Des Moines, IA06-2001
Certificate of Cash Management - Finance
Berkeley Cash Management
03-2000
Certificate of Cash Management - Accounting And Finance
Florida International University
Miami, FL08-1998
Some College (No Degree) - Business
American River College
Sacramento, CASome College (No Degree) - Five Different Mortgage Banking Topics
Mortgage Bankers Association
Some College (No Degree) - Covey 7 Habits
School of Leadership
Des Moines, IASkills
- Excellent Verbal and written communication skills
Timeline
Seamstress
Bobby Page Cleaners
08.2019 - 01.2020
Sales Associate
Hancock Fabrics
02.2015 - 11.2015
Vice President - Global Operations Manager for Wholesale Lending
JP Morgan Chase
01.2008 - 12.2009
Vice President - Retail National Lending
JP Morgan Chase
01.2003 - 12.2010
National Operations Manager for the Subprime Channel
JP Morgan Chase
01.2003 - 12.2005
Senior Vice President - Operations Management
Wells Fargo Home Mortgage
01.1999 - 12.2003
Senior Vice President - Functional Executive of Service Accounting
Chase Manhattan Mortgage Corporation
01.1987 - 12.1996
Executive Leadership - Leadership Skills
Wells Fargo School of Leadership
Certificate of Cash Management - Finance
Berkeley Cash Management
Certificate of Cash Management - Accounting And Finance
Florida International University
Some College (No Degree) - Business
American River College
Some College (No Degree) - Five Different Mortgage Banking Topics
Mortgage Bankers Association
Some College (No Degree) - Covey 7 Habits
School of Leadership
Similar Profiles
Angela WattenbergAngela Wattenberg
Manager at Hancock FabricsManager at Hancock Fabrics
Ruby GambleRuby Gamble
Assistant Manager at Hancock FabricsAssistant Manager at Hancock Fabrics
Shannon BakerShannon Baker
Cashier/fabric Measurements at Hancock FabricsCashier/fabric Measurements at Hancock Fabrics
Laura Ramirez GuajardoLaura Ramirez Guajardo
Site Quality Manager at Valeo North AmericaSite Quality Manager at Valeo North America
Elizabeth MarquezElizabeth Marquez
Picker & Packer at Belimo Air ControlsPicker & Packer at Belimo Air Controls