Rosa Leticia Moreno Torres
Bakersfield,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
19
19
years of professional experience
Work History
Customer Service Associate
Superior Grocers
05.2013 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Meat and Seafood Clerk
Rancho Market
08.2005 - 12.2010
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Prep Cook
Red Pepper Restaurant
01.2000 - 12.2004
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Skills
- Merchandise Orders and Exchanges
- Complaint Logging and Resolution
- Facility Tours
- Replenishment Processes
- Customer Complaint Resolution
- Customer Service and Assistance
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Customer Service Associate
Superior Grocers
05.2013 - 11.2018
Meat and Seafood Clerk
Rancho Market
08.2005 - 12.2010
Prep Cook
Red Pepper Restaurant
01.2000 - 12.2004
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